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Articles & Whitepapers

Articles & Whitepapers

Whom Do We Trust?

Released on June 2, 2017

How do individuals and professionals earn your trust? See which professions ranked at the top in this Reader’s Digest article, featuring Studer Group Senior Leader, Speaker and Author, Rich Bluni, RN.

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The Chief Experience Officer title is one of the newest and most important additions to the healthcare C-suite over the last decade. This role was driven by the need to have someone in the organization at the executive level focus on CAHPS, increased transparency and rapidly growing reimbursement models. Learn how to recruit the right CXO, how to leverage technology, and 10 commitments the C-suite must make before hiring this critical role.

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Engagement Infographic

Released on March 1, 2017

More than 300 healthcare executives gathered at The Engagement Conference, presented by Studer Group and Huron, in Dallas (February 2017) to learn about "the E-Factor"... how to get engagement, how to sustain it, and how to use it to deliver better clinical outcomes for patients. The following comprehensive report provides a glimpse of the content presented.

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Why patient engagement matters

Released on December 13, 2016

In the article, "Why patient engagement matters", written and published by HC Pro, contributors discuss why engagement matters, benefits of engagement and the Patient Activation Measure (PAM) survey as a recommended tool for measuring engagement.

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Three Ways to Hire the Right Employee

Released on December 9, 2016

Employee turnover is costly in more ways than one. Learn three ways to screen job candidates so that you hire engaged employees right from the start.

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We each got into healthcare to make a difference in the lives of others. To truly transform healthcare—to deliver higher quality at lower cost—we must engage patients in their own care, so that they take ownership for action between doctor visits.

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The Evidence Behind Evidence-Based Leadership

Released on October 6, 2016

Studer Group’s Evidence-Based LeadershipSM operating framework is a dynamic approach to hardwiring excellence in healthcare organizations. This summary of peer-reviewed findings supporting Evidence-Based LeadershipSM provides empirically grounded analysis of each component of the framework from Aligned Goals to Aligned Behaviors to Aligned Processes.

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Defining pain is a problem for most in the healthcare field. We know it exists, however self-assessments vary greatly and aren’t always the best indicator. Access some of the most effective ways we have seen organizations succeed in managing pain.

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The benefits of rounding are plentiful and can impact the entire organization. But we only see true transformation when leaders use the data and take action on what is captured. Learn how to combine passion with technology to take your rounding to the next level.

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The Anatomy of a Hospital

Released on August 18, 2016

This interactive infographic provides more than 24 complimentary resources to empower providers and administrators with the tools to skillfully execute strategy while engaging employees, physicians and patients. Articles, videos and whitepapers speak to challenges ranging from engagement and financial issues to leadership development and achieving emergency department excellence.

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Change used to come in short bursts, but now it’s continuous. As the health care industry pivots to accountable care organizations and prepares for population health, the pace of change is accelerating.

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OAS CAHPS At A Glance

Released on April 29, 2016

OAS CAHPS will shift the outpatient perioperative landscape considerably. The survey aims to improve patient experiences at outpatient surgery departments and free-standing ambulatory surgery centers. This page was updated on 9/30/2016 to reflect a CMS change to the OAS CAHPS implementation timeline.

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Debbie Landers shares her experiences and learnings from Studer Conferences in Orlando, including lessons in leadership and phases of change. She outlines the four phases of change shared during one of the sessions and why leaders must lead by example when it comes to improving patient experience.

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Adapting to value-based purchasing has been challenging for many healthcare organizations, and the transition has impacted some rural hospitals especially hard. The following whitepaper focuses primarily on the areas of patient experience and outcomes, while also offering information, recommendations and examples of tactics that are helping hospitals adapt and improve.

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As healthcare organizations focus on improving the patient experience, many industry leaders have turned to specialized business coaches to improve clinical quality, patient perception of care and profitability. Learn what three healthcare organizations are doing to sustain results.

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Consider for a moment how different the patient’s journey through the healthcare system is today from what it was prior to hospitalists. A physician may have practiced alone or in a small group and while a computer system may have been in use, the paper chart and the physician’s brain contained all of the information on which the physician relied.

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Pensacola, Florida – February 2016 – Studer Group, a Huron Healthcare solution, today announced the results of a survey focused on the prevalence of physician burnout in healthcare. Of the more than 350 practicing physicians who completed the survey, 90-percent stated they have experienced symptoms of burnout at some point in their career. The anonymous and voluntary survey launched in October 2015 and closed in December 2015.

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On October 29, 2015, Centers for Medicare & Medicare Services (CMS) proposed a new rule that would require hospitals to have a comprehensive discharge process and plan in place for all patients. The purpose of the proposed rule is to engage patients in their plan of care, both during their hospital visit or stay, and after they are discharged with a focus on patient preferences. CMS states the expected outcome of the proposed ruling is to reduce patient readmissions, complications and adverse events, ultimately improving the quality of care and patient experience.

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Today’s healthcare human resources department has changed dramatically over the last decade. Rather than being consumed by the day-to-day necessities of benefits and paperwork, today’s leaders are active business partners of those they serve. Adept at both strategy and operations, HR leaders are invaluable organizational partners in improving employee, physician, and patient engagement as well as quality, operations, and financial performance.

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Florida Hospital Tampa increased overall ED patient satisfaction from the 6th to 80th percentile by using an immediate bedding and team triage patient flow system. Gain seven tips for improving ED patient flow in hfma's Leadership bulletin. 

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