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Insights Blog

Insights Blog

The Case for Care Continuum Leaders

By Matthew Bates, MPH

Posted September 20, 2018

As consumers are increasingly seeking healthcare outside the four walls of the hospital, an even greater emphasis has been placed on coordinating care. Interestingly, though, most organizations do not have horizontal leaders who are responsible for overseeing coordination between facilities and providers to ensure patient care is seamlessly managed.

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Healthcare Leaders: Are you a Change Agent?

Posted September 17, 2018

In my travels to different healthcare organizations over the years, I have been continually struck by one common theme. In healthcare today, there is a clear line in the sand between those that are ready, willing and even energized to change and those that are resistant to anything new or different.

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COACHING MINUTE: Minimize the Effects of Compassion Fatigue

Posted September 05, 2018

Healthcare is a fast-paced, ever-changing profession. There is always a new product, process or policy that we must master. Couple that with the complexity and challenges of everyday patient care, and it is easy to see how compassion fatigue can set in.

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COACHING MINUTE: Mission is Critical

Posted August 06, 2018

In this Coaching Minute, Emergency Department Coach Jeff Wood provides examples of ways to keep your organization's mission top of mind for your staff.

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The Resilience Challenge

Posted July 24, 2018

It’s no secret that healthcare professionals are challenged by burnout. The good news is that between one-half and two-thirds of persons working in healthcare are also resilient. Dr. Wayne Sotile looks at ways to take charge of your future in healthcare and thrive in the healthcare industry.

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Skills Labs: 5 Tips for Success

Posted July 06, 2018

In healthcare, training a large number of employees in a brief timeframe is a challenge. Learn how to hold skills labs that are engaging, effective and create lasting change.

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Leading Practices for Post-Acute Placement

Posted June 11, 2018

Strong partnerships between hospitals and post-acute providers are critical. Not only does it lead to a better transition process, good partnerships benefit all parties, especially the patient. Learn leading practices from case managers on ways to improve post-acute placement.

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COACHING MINUTE: Care Transitions Calls Remove Barriers to Patient Compliance

Posted June 08, 2018

In this Coaching Minute, Tonia Breckenridge explains why it's so important to consistently complete care transition calls to home health patients.

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Adventist Health Castle’s 15-Year Baldrige Journey

By Kathryn Raethel, FACHE, MHA, MPH, RN, CEO, Adventist Health Castle

Posted May 21, 2018

Adventist Health Castle worked for 15 years to improve quality and safety in their organization and win the Malcolm Baldrige National Quality Award. In this insight, CEO Kathy Raethel describes their journey.

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Technology, Strategy and Robots: Lessons from North America’s First Fully Digital Hospital

By Barb Collins

Posted May 18, 2018

Technology and innovation are at the forefront in Humber River Hospital’s digital strategy. When they began their journey to become the first fully digital hospital in North America 15 years ago, their commitment was to create a full-service acute care facility that put patients, families and employees first.

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