Studer Group Rounding: How One CEO Saved 78 Hours a Year (That’s Almost Two Weeks!)

Posted: June 23, 2015
Published by
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Related Categories Rounding

Rounding for Outcomes is a foundational tactic that Studer Group coaches have been implementing and hardwiring in healthcare organizations for more than a decade. It has proven to be the most effective way to collect vital information, reward and recognize behavior, build relationships, and validate key behaviors for safety. Rounding is at the very heart of developing high employee engagement which in turn, drives better results. 
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CG CAHPS: Improving Access and Responsiveness to Patients (Part 2)

Posted: June 17, 2015
Published by
Kim Bass

Related Categories Post-Visit Calls , Medical Practice Strategies

In part one of this two-part insight series, we discussed tips to improve the efficiency and effectiveness of patient phone calls through call tracking and the use of AIDET®. In part two, we will cover the use of pre-and-post visit phone calls and leveraging the Electronic Health Record (EHR) portal as a way to improve access and responsiveness to patients.
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Safe Care Transitions: Best Practices for Emergency Department to Inpatient Handovers

Posted: May 19, 2015
Published by
Angie Esbenshade , RN, MSN

Related Categories Bedside Shift Reports , ED Strategies

One of my colleagues, Stephanie Baker, wrote a Studer Group insight about the importance of hardwiring bedside shift report. In it, she shares the benefits and impact that handovers can have for patients and caregivers. Effective and safe patient handovers (also called care transitions) are critically important, not only between shifts on the same unit, but also between departments. Emergency Department (ED) to Inpatient (IP) handovers are essentially the same concept as bedside shift report but require some additional training and steps to effectively implement the process. 
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Reducing Readmissions through the Centralized Care Transition Call Model

Posted: May 01, 2015
Published by
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Related Categories Patient Safety , Post-Visit Calls

Providing safe and quality patient care remains our primary focus in healthcare. At times, this has become increasingly more complex with the changes and shifts in industry regulations and standards. One area that requires an intense focus is providing care across the continuum. 
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CG CAHPS: Improving Access and Responsiveness to Patients (Part 1)

Posted: April 22, 2015
Published by
Kim Bass

Related Categories AIDET® , Physician Integration , Medical Practice Strategies

Gaining access to care matters to everyone involved in providing healthcare, including providers, staff and of course, patients. From a clinical perspective, it’s important for patients to receive timely access to care for both safety and quality purposes. There’s also an emotional aspect to accessing care, as patients want to feel valued and connected to their provider.
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