Honoring Nurses is a Year-Round Priority

Posted: May 25, 2016
Published by Rich Bluni, RN

Related categories Employee Engagement

Day in and day out, nurses provide steadfast support and devotion in the care they give. While we celebrate Nurses Week in May each year, shining a spotlight on the work nurses do and showing our gratitude for the difference they make should be a year-round priority.
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The Patient Experience: Does this Really Matter?

Posted: May 19, 2016
Published by Dan Smith, MD, FACEP

Related categories Accountability , Measurement/HCAHPS/CGCAHPS/VBP , Physician Integration

Patient perception. CG CAHPS/HCAHPS. Voice of the consumer. Patient-centeredness. Communication skills. This short list includes just a few of the terms and tactics around patient experience. These previously uncommon phrases are now forefront in our healthcare playbook of goals and strategies.
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Two Tactics to Elevate Patient Care and Frontline Staff Coaching

Posted: May 11, 2016
Published by Pamela Steenbergen, MBA

Related categories Rounding , Employee Engagement , Patient Safety , ED Strategies , Post-Visit Calls

In a post-Affordable Care Act environment more patients than ever before are accessing care through the emergency department. According to a May 2015 report by the American College of Emergency Physicians (ACEP), three-quarters of emergency physicians reported a rise in patient volume.1
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The Prescribing of Narcotics in Primary Care

Posted: April 27, 2016
Published by Rob Schreiner, MD

Related categories Physician Integration

Caring for patients who require long-term opiates can be one of the most taxing things we do. Making use of clinical guidelines and tools can keep both provider and our patients safe. Relying on the strengths of group practice can help develop mastery, and being mindful of our responsibility to colleagues can prevent conflict among physicians.
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Managing Resistance to Rounding

Posted: April 25, 2016
Published by Vikki Choate, RN, MSN, CPHQ

Related categories Rounding , Employee Engagement , highmiddlelow®

As a coach and speaker with Studer Group, I spend the majority of my time in the field working side-by-side with healthcare leaders each day. As we work together to implement new processes or tactics, I sometimes hear concerns about adding “one more thing” onto an already packed work day. The concern isn’t shared because they don’t see the value or understand the importance, it’s because they simply don’t know where they will find the time! Rounding is one such example.
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