Lynne Cunningham's 2014 Book Reviews
The authors weave the latest Gallup insights with recent discoveries in the fields of neuroscience, game theory, psychology, sociology, and economics. Written for managers and employees of companies large and small, 12 explains what every company needs to know about creating and sustaining employee engagement.
Learn More
Full of eye-opening research and riveting storytelling, Being Mortal asserts that medicine can comfort and enhance our experience even to the end, providing not only a good life but also a good end.
Learn More
Change is coming. Leadership at the top is being redefined as boards take a more active role in decisions that once belonged solely to the CEO. But for all the advantages of increased board engagement, it can create debilitating questions of authority and dangerous meddling in day-to-day operations. Directors need a new road map-for when to lead, when to partner, and when to stay out of the way.
Learn More
Using the experiences of those who travel a great deal for work, this book offers the reader numerous career lessons found along the journey of a "Road Warrior."
Learn More
Essentialism is not one more thing - it's a whole new way of doing everything. A must-read for any leader, manager, or individual who wants to learn how to do less, but better, in every area of their lives, Essentialism is a movement whose time has come.
Learn More
Without wasting a word, David Lansdowne distills the essence of big-gifts fundraising into 44 'realities' and explains each of them in a way board members will grasp immediately.
Learn More
This thoroughly updated edition has been expanded to include practical applications and techniques that build on the well-recognized content of the first edition. This entertaining yet practical guide presents the authors' model for achieving customer service excellence in three parts; Framing the Customer Service Mandate, Survival Skills for Achieving Great Customer Service, and The A-Team Tool Kit.
Learn More
Questioning Protocol is a healthcare solutions book from a mom's perspective. Randi Redmond Oster shares the tips, tools, and tricks from her corporate experience, engineering skills, and compassion for her son, for navigating the broken healthcare system.
Learn More
Realistic, down to earth, and wickedly witty, P.I.E., is perfect for everyone in healthcare or any other service industry. It's filled with ideas for creating exceptional customer experiences ideas that are surprising, simple and yes, easy as you-know-what.
Learn More
The market dynamics are changing in many industries. Businesses that were powerhouses in their industry have lost their position as market leaders. Are you equipped to drive the changes it will take to be competitive in an industry where the rules are being re-written?
Learn More
In a world where bullying among young people is an epidemic, this is a refreshing new narrative full of heart and hope. R.J. Palacio has called her debut novel "a meditation on kindness" -indeed, every reader will come away with a greater appreciation for the simple courage of friendship.
Learn More
Additional Book Reviews