Learning Lab Search Results

Core Tactics and Behaviors One-Sheeters

Published September 18, 2015

This landing page contains brief overviews of Studer Group core tactics and behaviors such as AIDET ® Plus the Promise SM , Employee Selection, Care Transition Calls, and Rounding for Outcomes. Key Words at Key Times/AIDET ® AIDET ® Plus the Promise SM :101 ...

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Physician Preference Information Collection Form

Published December 03, 2015

Use this form to capture physician or provider contact preferences, rounding preferences, and information regarding how your department can best support them in caring for their patients.

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COACHING MINUTE: Engage Nurses with Effective Rounding

Published August 10, 2017

One of the most effective ways to engage nurses is to consistently round on them. By standardizing this behavior, you build strong relationships with your nurses in a way that no other practice can replicate. But to really make this tactic effective, it is important to hardwi...

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Using Skills Validation and Verification Techniques to Hardwire Staff Behaviors

Published July 23, 2013

Sometimes ED leaders find that even though they have asked staff to perform new and prescriptive behaviors to improve patient care (eg, Studer Group® Must Haves® like leader rounding, Hourly Rounding® in the ED reception and treatment areas, and post-visit phone calls), they j...

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Partner Sample Environmental Services Room Card

Published April 09, 2013

This is a partner sample of a support service card to gauge patient satisfaction with the department’s service to them. It allows for comments and is helpful for real time feedback.

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Take Rounding with Employees to the Next Level: Rounding with Added Relevance

Published February 23, 2017

These videos demonstrate how leaders intentionally use Employee Rounding to communicate about current topics, promoting individualized feedback about relevant aspects of prominent issues in their department. By leveraging the factors of engagement, leaders gain valuable in...

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Crosswalk: Value Based Purchasing and Employee Roles

Published June 10, 2013

Improving results in the value-based purchasing bundle is dependent on all staff, both clinical and non-clinical, across the care continuum. Each person can play a role to maximize patient and family experience and exceed expectations in service and quality. Use this crosswalk...

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Evidence-Based Leadership Validation Resource

Published November 08, 2013

This tool provides questions to utilize during monthly supervisory meeting to validate that leaders are utilizing evidence-based leadership practices.

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Emergency Department Toolkit

Published May 01, 2014

This page contains links to over 30 downloadable resources contained in the Emergency Department Toolkit as well as relevant videos and articles. Content includes leading practices related to Rounding on Patients, Hourly Rounding®, AIDET®, Post-Visit Calls, ED Huddles, and...

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Studer Group Partner Success Stories: Employee Engagement

Published November 14, 2016

Studer Spotlights: Healthcare Success Posters narrate specific tactics proven to achieve results used within Studer Group partner organizations. Spotlights offer an opportunity for Studer Group partners to (1) share leading practices around how they implemented a tactic to im...

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