Learning Lab Search Results

AIDET® for Providers in an Academic Setting

Published September 29, 2014

This document provides tips and advantages of using AIDET® and Key Words at Key Times for providers in an academic setting.

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CG CAHPS Frequently Asked Questions

Published February 16, 2017

This document contains answers to frequently asked questions pertaining to the CG CAHPS Survey. Answers cover topics related to background and history, regulatory requirements and expectations, MACRA, which CG CAHPS survey to administer, moving to data transparency with clinic...

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Leadership Tip - Executing Effective Performance Appraisals

Published December 03, 2013

Studer Group Coach Jackie Gaines offers her “Leadership Tip.”

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AIDET Plus the Promise^SM Toolkit

Published May 14, 2014

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New Leader Core Competency Orientation

Published December 11, 2015

This document provides examples of resources that will help introduce a new leader to the fundamentals of Evidence-Based LeadershipSM. All underlined resources are hyperlinked to access via the Studer Group Learning Lab.

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The Joint Commission and Studer Group: Partners in Cultural Transformation

Published September 01, 2017

Inspiring organizations to be highly reliable and commit to zero harm is the goal of The Joint Commission - but their customers did not always see it that way. Recognizing their reputation could be a barrier to their mission, The Joint Commission changed its approach so custom...

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Huddle Up: How Frontline Shift Huddles Lead to High Reliability

Published October 19, 2017

Whether an organization is expressly striving for “high reliability” or creating goals to provide the highest quality and safety in care delivery, traditional huddles must be elevated to include specific steps and questions that align to clear goals.

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What Right Looks Like: highmiddlelow Performance Conversation: Low Performer (Clinical Setting)

Published October 03, 2016

In this 3-minute video, a leader conducts a low performer conversation with a clinical employee.

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"Boots-on-the-Ground" Leadership: How Better Accountability and Leadership Development Helped McLaren Flint Achieve Alignment and Decrease Deficit

Published May 17, 2018

After a year of refocusing on accountability and leadership development, McLaren Flint saw significant improvement in patient experience, employee engagement, and financial performance.

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Participant Training Guide - AIDET® Five Fundamentals of Patient Communication

Published March 13, 2013

This training guide supplements the AIDET ® : Five Fundamentals of Patient Communication video. This guide is divided into five sections to allow training to take place in a modular format.

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Your search for "goal setting" returned 347 results

Studer Group Toolkits

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Learning Lab Search Results

AIDET® for Providers in an Academic Setting

CG CAHPS Frequently Asked Questions

Leadership Tip - Executing Effective Performance Appraisals

AIDET Plus the PromiseSM Toolkit

New Leader Core Competency Orientation

The Joint Commission and Studer Group: Partners in Cultural Transformation

Huddle Up: How Frontline Shift Huddles Lead to High Reliability

What Right Looks Like: highmiddlelow Performance Conversation: Low Performer (Clinical Setting)

"Boots-on-the-Ground" Leadership: How Better Accountability and Leadership Development Helped McLaren Flint Achieve Alignment and Decrease Deficit

Participant Training Guide - AIDET® Five Fundamentals of Patient Communication

Your search for "goal setting" returned 347 results

Studer Group Toolkits

AIDET Plus the Promise^SM Toolkit