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Video: Physician Must Haves®: Focus, Fix, and Follow-Up (15 minutes)

Published January 27, 2014

Views 381

Physicians are vital to driving the patient experience, quality of care, cost of services, and volume. Thus, physician-centered service leads to patient-centered care. Quint roadmaps a process to talk to physicians who fall into each of the four categories: loyal, want to be ...

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Video: Physician Must Haves®: AIDET® (10 minutes)

Published March 07, 2014

Views 775

A physician’s use of AIDET® will greatly enhance the communication framework they use with patients. Utilizing AIDET® effectively will reduce patient anxiety and manage the entire care team’s experience up. Visit Quint's other videos on Physician Must Haves®: Physician Mu...

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Video: Physician Must Haves®: Rounding (14 minutes)

Published March 07, 2014

Views 697

Rounding on physicians is a key tactic to increase physician engagement, because during rounding, a leader asks for their input about processes, and people who can be recognized for their efforts, and can express appreciation to the physicians. Following up with the physician...

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Partnering Effectively With Inpatient Leaders for Improved Emergency Department Throughput

Published January 30, 2015

Views 0

This article shares best practices associated with implementing an effective hospital-wide flow committee to remove barriers for admitting patients quickly. It includes how to use a hospital-wide throughput dashboard to measure results, a sample agenda and more.

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Physician Collaboration Toolkits

Published July 03, 2014

Views 2543

This page contains links to the Physician Collaboration Toolkits, which provide specific actions and tools that leaders and other health care professionals can use to collaborate with physicians in achieving outcomes that benefit both the physicians and the organization and e...

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Video: AIDET® for Patients in A Home Setting (10 Minutes)

Published September 30, 2013

Views 247

Studer Group Coach Donny Cook offers AIDET® tips customized for those providing care in the home setting. If you are watching this video as part of an assignment, please download this form , complete it, and share your feedback with your supervisor.

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Video: AIDET® for Patients in A Home Setting: Tips for After Hours Visits (6 Minutes 30 Seconds)

Published October 04, 2013

Views 89

Studer Group coach Donny Cook instructs viewers about utilizing AIDET® effectively for after-hours home care visits. If you are watching this video as part of an assignment, please download this form , complete it, and share your feedback with your supervisor.

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Challenges and Opportunities for Physicians on the Front Lines of Technological Change & Disruption

Published January 20, 2017

Views 3790

In Part 4 of our 7-part series on What's Right in Health Care® 2016 we reported on change and disruption in healthcare - a topic addressed by several conference speakers. Dr. Gurpreet Dhaliwal, professor of medicine, University of California San Francisco and Studer Group spea...

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The Case for Care Continuum Leaders

Published September 20, 2018

Views 21116

As consumers are increasingly seeking healthcare outside the four walls of the hospital, an even greater emphasis has been placed on coordinating care. Interestingly, though, most organizations do not have horizontal leaders who are responsible for overseeing coordination betw...

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Ambulatory Surgery Efficiencies/Best Practices in a Hospital Setting

Published September 16, 2014

Views 294

“Ambulatory Surgery Efficiencies/Best Practices in a Hospital Setting” shares Baptist Hospital Miami’s journey to improve Surgical Services efficiencies, that resulted in increased physician, patient and staff satisfaction while continuing to meet or exceed benchmarks in all ...

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