Learning Lab Search Results

CG CAHPS At-A-Glance

Published June 08, 2015

At Studer Group, we believe exceptional patient experiences are dependent on an organization’s ability to deliver high-quality, patient-centered care. One of the ways a patient’s perception of quality care is represented is through Clinician and Group Consumer Assessment of He...

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How Organizations Can Use the Nine Principles Framework to Support a Culture of Employee Engagement

Published April 19, 2022

The pathway to achieving excellence is not accidental or mysterious. The organizations that not only achieve but also sustain success share nine principles in common.

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Set Up to Step In: Closing the Gap in Leader Development

Published September 01, 2016

Studer Group speaker Mark Noon, USAF discusses the leadership gap in healthcare and shares eight elements to set up talented employees with the right skills to step in to management or leadership roles.

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Q&A with High Reliability Expert Dave Marshall: Goal-Setting and How to Ensure HRO Success

Published August 30, 2017

In this follow-up to Studer Group’s June 2017 webinar, High Reliability in Healthcare: Creating the Culture and Mindset for Patient Safety , Huron high reliability expert Dave Marshall goes deeper with insights, tips and recommendations on how to lean into the HRO journey.

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Taking Action on Flags from a LEM Goal Audit

Published August 07, 2017

This document provides guidance for responding to flags identified during an organization's goal audit.

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Communication Boards - Using the Five Pillars of Excellence

Published March 01, 2009

Every department should have its own up-to-date communication board. It should include information on the external environment, changes that are being made in order to respond to it, relevant articles, and updates on how well the organization is doing with patient care. This ...

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Compassionomics: Discussion Questions

Published March 02, 2022

This document is designed to help facilitate thought provoking discussion around the book, “Compassionomics”. The questions are aligned by the eleven Chapters within the book. Each question is written to spark meaningful discussion, thoughts and learning as well as provide op...

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Elevated Shift Huddle Template - Hospital Setting

Published October 19, 2017

Huddles, whether they are safety huddles or shift huddles or gatherings for any other reason, all exist for the sole purpose of communicating critical information to mitigate risk. However, for organizations on a high reliability journey, traditional huddles must be elevated t...

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Video: Goal Audit and Equity Review

Published May 26, 2017

In this 7-minute video, Kelly Dickey describes the importance, functionality, and proper timing of goal audits and equity reviews. She shares samples and offers tips to ensure alignment of measures across the organization.

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Cascading Communication Guide

Published July 22, 2016

This brief job aid provides a summary of best practices to effectively communicate pertinent information across your organization.

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