Learning Lab Search Results

Improve Post-Acute Care with Hourly Rounds

Published October 10, 2018

Post-acute care organizations are challenged with high employee turnover and tight staffing, all while expected to deliver quality patient care. It may sound like a contradiction but increasing staff interactions through hourly rounds can help employees proactively meet patien...

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Effective Meetings Guide

Published July 22, 2016

This brief job aid provides a summary of leading practices for effective meetings.

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Leading Effective Meetings

Published January 14, 2022

Use this brief guide to learn ways to make your meetings more meaningful, effient and effective.

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How Dyad Leadership Sets Up Emergency Departments for Success

Published March 18, 2016

Dr. Daniel Meltzer, a Studer Group Physician coach and immediate past Chief of Emergency Medicine at Kaiser Permanente in San Diego, CA, and Jeff Wood, a registered nurse with more than 30 years in emergency services leadership, sat down to discuss their own experiences leadi...

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Four Outcomes of Great Leadership

Published June 10, 2016

While behavior is important, I don’t think we can transform culture until we transform employee loyalty and engagement. We can’t transform employees until we transform leadership. So now that we’ve identified a few behaviors of good leadership, let’s look at the outcomes of a...

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CMS Hospital Compare Star Ratings: How you compare and what it means for your organization

Published July 17, 2015

On April 16, 2015, Centers for Medicare & Medicaid Services (CMS) introduced Hospital Compare Star Ratings to the Hospital Compare website. This initiative to add 5-star quality ratings to its site is intended to make it easier for consumers (patients) to use and understand th...

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LEM Leader Data Template

Published August 24, 2017

Use this template to submit your leader information when setting up Leader Evaluation Manager ® .

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Tips for Communicating with Patients about the CG CAHPS Survey

Published February 14, 2018

This one-sheet resource contains tips for communicating with patients about the CG CAHPS Survey, including parameters for key words to use and to stay away during interactions. To view more the Quality Assurance Guidelines on the ACO CAHPS site, please click here .

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Video: The Accountability Team

Published May 26, 2017

Kelly Dickey describes The Accountability Team as a key driver for organizational success. She offers tips for selecting members, setting implementation timelines, identifying organizational goals, and creating reports for tracking and trending compliance and progress. Clic...

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90-Day Action Plan Template

Published September 28, 2015

Use this template to guide you in writing 90-Day Action Plans for your leader evaluation goals.

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