Learning Lab Search Results

Hardwired Results Issue 3: Leading and Managing Change in Your Organization

Published June 07, 2023

This issue of the Hardwired Results ® Publication focuses on change journey. Change may be challenging, but it is also the pathway to new ways of working, improved processes, and better outcomes.

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Leadership Development: 4 Characteristics of Effective Training (Part 2 of 2)

Published January 26, 2016

John D. Rockefeller, Jr. once said, “The secret of success is to do the common things uncommonly well.” In other words, master the basics.

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Employee Engagement Survey Results Rollout Toolkit

Published April 14, 2014

Engaged employees provide higher quality care for our patients. An important tool that drives employee engagement and results across all pillars is an organization-wide employee survey. It is important to know the key to these surveys is not the data itself, but how well you ...

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What Right Looks Like: Monthly Meeting Model (20 minutes)

Published July 14, 2015

In this demonstration of "What Right Looks Like," a senior leader and a direct report (in this case, the CFO and the head of the sterile processing department), incorporate the key components of an effective monthly meeting,. These components are: Rounding for Outcomes, Revi...

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Partnering Effectively With Inpatient Leaders for Improved Emergency Department Throughput

Published January 30, 2015

This article shares best practices associated with implementing an effective hospital-wide flow committee to remove barriers for admitting patients quickly. It includes how to use a hospital-wide throughput dashboard to measure results, a sample agenda and more.

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Road Map to Success: How to Hardwire Excellence in the ED

Published July 10, 2011

In this white paper, we share three tactics to sustain excellence in the ED: Hourly Rounding®, AIDET® and post-visit phone calls. As a bonus, two additional tactics are highlighted - huddles and bedside report - that are highly effective in hardwiring communication for better ...

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Medicare Spending Per Beneficiary: Becoming More Efficient and Effective

Published January 05, 2015

The most notable change from the FY 2014 to FY 2015 Centers for Medicare and Medicaid Services (CMS) Value-Based Purchasing ruling is the addition of the Efficiency domain. CMS proposed the addition of the Efficiency domain to examine all Medicare (Part A and Part B) spending,...

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Engagement as a Factor in Business Outcomes

Published November 07, 2016

High employee engagement is correlated with increased customer satisfaction, employee productivity, organizational revenue, and more. This document summarizes peer-reviewed research that describes the connection between engagement and business outcomes.

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COACHING MINUTE: 3 Questions that Measure Organizational Alignment

Published November 03, 2017

Before diving into any new initiative, it is important to ensure your employees and leaders are aligned in their perceptions of what the organization does and doesn’t do well. This means before treating, you should begin with a thorough diagnosis.

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Best Practices for Patient Safety: How to Drive Collaboration between Emergency Department Physician

Published December 01, 2012

Here, three of Studer Group’s emergency department coach experts share best practices related to a key patient safety issue: how to drive effective collaboration between ED physicians and hospitalists. The result? Improved clinical outcomes, more efficient throughput for admit...

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