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Medical Practice Toolkit Landing Page

Published August 14, 2015

Views 3285

This page contains all Studer Group Medical Practice Toolkits and the resources contained within. Medical Practice Toolkit: AIDET® AIDET® is an acronym that stands for Acknowledge, Introduce, Duration, Explanation, and Thank You. AIDET® is a communication framework...

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Video: Physician Must Haves®: Rounding (14 minutes)

Published March 07, 2014

Views 697

Rounding on physicians is a key tactic to increase physician engagement, because during rounding, a leader asks for their input about processes, and people who can be recognized for their efforts, and can express appreciation to the physicians. Following up with the physician...

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How to Engage Patients with Effective Communication

Published April 19, 2017

Views 18879

AIDET®, Studer Group's framework for effective communication, can be utilized to improve patient engagement. By communicating empathy and competence to our patients, we can decrease their anxiety and increase their commitment, further enrolling them in their care.

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Managing Drug Seeking Behaviors & Super Users in the Emergency Department

Published July 10, 2011

Views 88

How to deal with patients exhibiting chronic pain or drug seeking behaviors for fewer complaints and better care.

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Road Map to Success: How to Hardwire Excellence in the ED

Published July 10, 2011

Views 222

In this white paper, we share three tactics to sustain excellence in the ED: Hourly Rounding®, AIDET® and post-visit phone calls. As a bonus, two additional tactics are highlighted - huddles and bedside report - that are highly effective in hardwiring communication for better ...

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Arrival to Triage Communication

Published July 26, 2017

Views 218

This one-minute video demonstrates “what right looks like” for communication from arrival to triage.

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Communicating with Drug-Seeking Patients in the ED

Published April 23, 2015

Views 115

This guide discusses best practices for managing and communicating with patients who are displaying drug-seeking behavior.

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It's Not Just About Discharge: The Other Transitions of Care

Published June 21, 2017

Views 7041

Often, the focus of transitions of care is solely on the discharge process. While it is important to get that step right, there are other transitions our patients face that require diligence to ensure we give our patients what they need.

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Sustaining Results through Mergers & Integration

Published March 15, 2015

Views 120

OSF Saint Luke Medical Center (formerly Kewanee Hospital) was able to sustain top performance in employee engagement, patient experience, patient volumes, and quality through a merger and acquisition. By applying a framework of organizational principles and objectives, they we...

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Video: Physician Must Haves®: Reward and Recognition (8 minutes)

Published March 07, 2014

Views 267

Quint Studer describes the importance of building a system of reward and recognition as it pertains to physicians, which will lead to higher physician engagement, retention, and satisfaction. Visit Quint's other videos on Physician Must Haves®: Physician Must Haves®: Intr...

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