Learning Lab Search Results

Integrated Office-Based Communication Skills Labs Toolkit

Published August 21, 2014

This page contains downloadable tools to effectively run office-based skills lab that focus on communication, including the framework for these sessions as well as pre and post-skills lab letters and competency checklists. Please click on each heading to download the resource...

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Nurse Leader Rounding: What Right Looks Like

Published January 12, 2015

In this demonstration of “What Right Looks Like,” Vikki, the nurse leader, effectively utilizes AIDET to frame her time with the patient, manage up the care team. and elicit constructive feedback for the unit around their focus areas. She also leverages the patient care board ...

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Video: Physician Must Haves®: Introduction (12 minutes)

Published January 27, 2014

Quint Studer introduces the Physician Must Haves® as described in A Culture of High Performance: Achieving Higher Quality at a Lower Cost . The Physician Must Haves® help deliver quality and efficiency, allow for input, and offer opportunities to express appreciation. The ...

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CG CAHPS Handbook Chapter Reference Tool

Published May 19, 2015

This documents crosswalks CG CAHPS composites and the individual questions that comprise each composite with the suggested tactics to address them as outlined in The CG CAHPS Handbook .

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Partner Spotlight: Tri-County Health Care

Published September 17, 2015

Studer Group loves to celebrate our partners' outstanding work! On this page, we are excited to share a video created by Tri-County Health Care that illustrates a compelling 'why' for excellent community-based care. Matt Jensen from Tri-County shared the following about W...

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Emergency Department Toolkit

Published May 01, 2014

This page contains links to over 30 downloadable resources contained in the Emergency Department Toolkit as well as relevant videos and articles. Content includes leading practices related to Rounding on Patients, Hourly Rounding®, AIDET®, Post-Visit Calls, ED Huddles, and...

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The Benefits & Outcomes of an Engaged Workforce

Published February 13, 2015

Learn how employee engagement is the essential first step in creating a high functioning organization. Grady Health System shares how they have implemented and hardwired numerous best practices to create a highly engaged workforce. As a result, the patient experience has drama...

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What Right Looks Like Video Series: Conducting a Telehealth Visit

Published May 08, 2020

Video roleplays to assist healthcare providers to create a compassionate connection with patients via telehealth and conduct an effective telehealth appointment.

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Connecting the Dots between Residency Training, Accreditation Requirements and Patient Experience

Published March 05, 2015

Residents have a tremendous impact on the patient experience. Through their interactions with patients, residents impact CAHPS results of attending faculty and the organization as a whole. The changing healthcare environment ensures that the patient experience as a driver of ...

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Keeping Patients and Staff Engaged during Renovations

Published September 16, 2016

During Emergency Department renovations, patient experience scores can take a hit. Angie Esbenshade, leader of Studer Group’s Emergency Services Team, takes a look at three strategies to combat and prevent these declines.

Learning Lab Search Results

Integrated Office-Based Communication Skills Labs Toolkit

Nurse Leader Rounding: What Right Looks Like

Video: Physician Must Haves®: Introduction (12 minutes)

CG CAHPS Handbook Chapter Reference Tool

Partner Spotlight: Tri-County Health Care

Emergency Department Toolkit

The Benefits & Outcomes of an Engaged Workforce

What Right Looks Like Video Series: Conducting a Telehealth Visit

Connecting the Dots between Residency Training, Accreditation Requirements and Patient Experience

Keeping Patients and Staff Engaged during Renovations

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