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How to Manage Drug-Seeking Patients in the Emergency Department

Published March 13, 2013

Views 100

In this interview, Dan Smith, MD, Studer Group® coach, national speaker, and practicing Emergency Department physician explains how using AIDET ®  can gain compliance with drug-seeking patients.

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Video: Observation Feedback: Vignettes

Published August 27, 2013

Views 536

RaNae Wright and Faye Sullivan role play a leader providing feedback about her use of the AIDET framework after observing her.. Please note: this video is a compliment to “A Building Competency Model: Observation and Validation.” If you are watching this video as part of a...

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Leadership Tip - What's My Role

Published December 03, 2013

Views 203

Studer Group Coach Jackie Gaines offers her “tip of the month.”

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Video: Discharge Information (7 minutes)

Published January 31, 2014

Views 285

Kathy Becker, Studer Group Coach, discusses the importance of planning for a patient’s discharge at the time of admission. Prepare the patient for discharge from day one by using the “D” (for duration) of AIDET ® , applying the teach back method, and by focusing discussion du...

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Support Department Leader Rounding with Patients: What Right Looks Like (3 minutes)

Published October 03, 2016

Views 329

  In this 3-minute video, a manager of physical therapy rounds on a patient to validate that her staff is consistently demonstrating the AIDET ® behaviors.

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The 10'-5' Rule (3 Minutes)

Published December 13, 2016

Views 898

  This brief 3-minute video explains and demonstrates the "10'-5'" rule for acknowledging patients, visitors, and colleagues.

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Medical Practice Toolkit: Managing Waits and Delays

Published July 28, 2014

Views 1582

Medical Practice Toolkit: Managing Waits and Delays ( DOWNLOAD THE ENTIRE TOOLKIT ) Medical Practice Managing Waits and Delays Guidelines and Key Words Medical Practice Managing Waits and Delays Standard Medical Practice Rounding in the Reception Area Guidelines and ...

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Video: The Power of Words

Published October 03, 2019

Views 208

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Faculty Role Modeling to Improve Resident Communication with Patients

Published July 21, 2016

Views 2253

A critical point of differentiation for academic medical centers and teaching facilities is that residency faculty have a privilege and responsibility to prepare the next generation of physicians. The idea that residents adopt behaviors that their faculty role model “is an ex...

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Advanced Tactics for Improving Employee Engagement

Published November 14, 2016

Views 590

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