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CG CAHPS: Improving Access and Responsiveness to Patients (Part 1)

Published April 22, 2015

Views 5965

Gaining access to care matters to everyone involved in providing healthcare, including providers, staff and of course, patients. From a clinical perspective, it’s important for patients to receive timely access to care for both safety and quality purposes. There’s also an emot...

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New Leader Core Competency Orientation

Published December 11, 2015

Views 1105

This document provides examples of resources that will help introduce a new leader to the fundamentals of Evidence-Based LeadershipSM. All underlined resources are hyperlinked to access via the Studer Group Learning Lab.

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Leadership Development Manual

Published August 23, 2013

Views 5229

The second key element of Studer Group Evidence-Based Leadership℠ Framework is Leadership Development. This training tool will help you create an ongoing framework that supports leadership development, which is meant to enhance the knowledge, skills, and ability of your leade...

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LDI Exercises - Educational

Published November 06, 2015

Views 1286

The primary purpose of these exercises is educational. Topics range from culture, to leadership, to communication and beyond! Accountability Partners AIDET Plus the Promise SM Interactive LDI Exercise AIDET Plus the Promise SM Exercise: Communication Connect Prese...

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Managing Up: 101

Published November 24, 2015

Views 1181

Managing Up is a communication tactic that allows us to paint ourselves, our co-workers, and our organizations in a positive light. It is a behavior that is essential for reducing patient and family anxiety, building teamwork, and eliminating a culture of “We/They.” Managing U...

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Patient Communication that Builds Trust in Advanced Practice Providers

Published April 05, 2016

Views 4085

Over the past two decades, advanced practice providers (APPs) have been growing both in sheer number of jobs and in their importance to the delivery of healthcare. U.S. labor statistics estimate that more than 90,000 physician assistants and 122,000 nurse practitioners are pr...

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Applying Must Haves® to Volunteers

Published January 21, 2015

Views 207

Volunteers are a vital part of healthcare and the success of many organizations.  It is important for volunteers to receive the same training to provide an excellent patient experience as the organization’s staff.  This one-sheeter outlines tips for applying Studer Group’s Mus...

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Evidence-Based Leadership Validation Resource

Published November 08, 2013

Views 715

This tool provides questions to utilize during monthly supervisory meeting to validate that leaders are utilizing evidence-based leadership practices.

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Video: Physician Must Haves®: Focus, Fix, and Follow-Up (15 minutes)

Published January 27, 2014

Views 381

Physicians are vital to driving the patient experience, quality of care, cost of services, and volume. Thus, physician-centered service leads to patient-centered care. Quint roadmaps a process to talk to physicians who fall into each of the four categories: loyal, want to be ...

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ED to EMS Communication: Do's and Don'ts!

Published April 23, 2015

Views 48

This one-sheeter lists the basic “dos and don’ts” for communicating with EMS team members.

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