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Meeting Validation Checklist

PDF

Published December 04, 2015

Views 1317

Use this checklist to validate the organization and effectiveness of your meetings. Ask meeting attendees to complete one form per meeting and turn the form in to meeting facilitator at the completion of each meeting. By identifying opportunities of improvement, you can increa...

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Best Practices to Help You Communicate with Your Team

PDF

Published March 28, 2010

Views 655

Skillful communication empowers you to  align staff behavior and move your culture forward. In order to improve  performance, everyone in an organization must clearly understand the goals  you’re trying to reach and the actions required to get there. Then and only  then will y...

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Cascading Communication Guide

PDF

Published July 22, 2016

Views 744

This brief job aid provides a summary of best practices to effectively communicate pertinent information across your organization.

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The Engagement Model (8 minutes)

Video

Published September 21, 2016

Views 580

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Leader Rounding with Internal Customers Toolkit

Toolkit

Published September 18, 2014

Views 5427

This page contains links to downloadable resources contained in the Leader Rounding on Internal Customers Toolkit as well as relevant videos and articles. Content includes leading practices related to the why behind support service rounding, determining competency, guidelines...

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The Great Employee Handbook Discussion Questions

Article

Published November 30, 2021

Views 115

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Achieve and Sustain Results With the Driving Performance Model (12 minutes)

Video

Published February 14, 2018

Views 528

In this didactic video, Kris Ann Piazza describes how to leverage the Driving Performance Model to plan for, implement, hardwire, and sustain results at your organization.

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AIDET Plus the PromiseSM Toolkit

Toolkit

Published May 14, 2014

Views 35145

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Care Transition Calls: Discharge in the Acute Care Setting Toolkit

Toolkit

Published July 24, 2014

Views 3484

This page contains links to downloadable resources contained in the Post Visit Calls Toolkit as well as relevant videos and articles. Content includes leading practices related to attempt and contact rates for a variety of units within a hospital, tracking logs, verifying com...

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Video: A Building Competency Model: Observation and Validation

Published August 27, 2013

Views 523

RaNae Wright highlights the ‘why’ behind employee observation, validation, and feedback as well as teaches effective coaching techniques.   Please note: watch “Observation Feedback: Vignettes” for role plays of coaching conversations.  If you are watching this video as part...

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