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Are You Ready for a Chief Experience Officer?

Published May 04, 2017

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The Chief Experience Officer title is one of the newest and most important additions to the healthcare C-suite over the last decade. This role was driven by the need to have someone in the organization at the executive level focus on CAHPS, increased transparency and rapidly g...

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CG CAHPS is Here: New Tools for Patient Experience

Published March 16, 2015

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Under CG CAHPS, high-performing medical practices will be better reimbursed for Medicare and Medicaid patients than low-performing practices, which will be penalized. As early as 2015, these (or similar) survey scores will provide the foundation for changes that potentially im...

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Drs. Kirk Jensen and Thom Mayer offer a complimentary webinar on hardwiring hospital-wide flow

Published June 05, 2015

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Drs. Kirk Jensen and Thom Mayer, Studer Group speakers and authors of “Hardwiring Flow” and “The Patient Flow Advantage” hosted a complimentary webinar for Becker’s Hospital Review.

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The Power of Nurse Leader Boot Camps

Published June 10, 2016

Views 3623

Understanding alignment of goals and the actions required to achieve goals are not automatic skills for new or emerging leaders. In healthcare, many managers and supervisors move up the ranks because they are a good technician or clinician. Often times, however, they have not...

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Individualized Patient Care: A Simple Concept That is Difficult to Get Right

Published January 12, 2018

Views 30379

Individualized Patient Care (IPC) is one of the most simple but underutilized tactics when it comes to patient care.

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COACHING MINUTE: Diagnosing Your Current Care Transitions Process

Published May 15, 2018

Views 4129

Effective care transitions have been shown to reduce medical errors and readmission rates in key patient populations. In this article, care transitions expert, Diana Topjian, suggests three questions to help diagnose your current process.

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Leader Rounding on Patients Toolkit

Published May 16, 2014

Views 12262

This page contains links to downloadable resources contained in the Leader Rounding on Patients Toolkit as well as relevant videos and articles. Content includes leading practices related to nurse leader rounding, physician leader rounding, conducting skills labs, verifying c...

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Medical Practice Toolkit: Managing Waits and Delays

Published July 28, 2014

Views 1582

Medical Practice Toolkit: Managing Waits and Delays ( DOWNLOAD THE ENTIRE TOOLKIT ) Medical Practice Managing Waits and Delays Guidelines and Key Words Medical Practice Managing Waits and Delays Standard Medical Practice Rounding in the Reception Area Guidelines and ...

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Leader Rounding on Patients Toolkit

Published May 16, 2014

Views 396

This page contains links to downloadable resources contained in the Leader Rounding on Patients Toolkit as well as relevant videos and articles. Content includes leading practices related to nurse leader rounding, physician leader rounding, conducting skills labs, verifying c...

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It's Not Just About Discharge: The Other Transitions of Care

Published June 21, 2017

Views 7041

Often, the focus of transitions of care is solely on the discharge process. While it is important to get that step right, there are other transitions our patients face that require diligence to ensure we give our patients what they need.

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