Learning Lab Search Results

Sustaining Results through Mergers & Integration

Published March 15, 2015

OSF Saint Luke Medical Center (formerly Kewanee Hospital) was able to sustain top performance in employee engagement, patient experience, patient volumes, and quality through a merger and acquisition. By applying a framework of organizational principles and objectives, they we...

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The Evolution of Value Under the Pressure of Consumerism

Published November 06, 2018

Watch this short video to hear from healthcare leaders as they explain how value is currently defined and how they see it evolving as consumerism grows.

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Continuous Improvement Through Next Level Healthcare Coaching

Published March 01, 2016

As healthcare organizations focus on improving the patient experience, many industry leaders have turned to specialized business coaches to improve clinical quality, patient perception of care and profitability. Learn what three healthcare organizations are doing to sustain re...

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Sample Goal Library by Department

Published August 21, 2013

List of sample metrics by hospital department

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Using Shift Huddles to Empower Leaders

Published April 13, 2016

As a coach with Studer Group, I have the honor of traveling all over the country and seeing the incredible work happening in our medical centers and clinics. Wherever I go, the passion and drive that I see in the healthcare community is the same – healthcare leaders want to c...

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The Patient Experience: Does this Really Matter?

Published May 19, 2016

Patient perception. CG CAHPS/HCAHPS. Voice of the consumer. Patient-centeredness. Communication skills. This short list includes just a few of the terms and tactics around patient experience. These previously uncommon phrases are now forefront in our healthcare playbook of go...

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CG CAHPS Frequently Asked Questions

Published February 16, 2017

This document contains answers to frequently asked questions pertaining to the CG CAHPS Survey. Answers cover topics related to background and history, regulatory requirements and expectations, MACRA, which CG CAHPS survey to administer, moving to data transparency with clinic...

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Tips for Communicating with Patients about the CG CAHPS Survey

Published February 14, 2018

This one-sheet resource contains tips for communicating with patients about the CG CAHPS Survey, including parameters for key words to use and to stay away during interactions. To view more the Quality Assurance Guidelines on the ACO CAHPS site, please click here .

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Medical Practice Toolkit: Pre and Post-Visit Communication

Published July 28, 2014

Medical Practice Toolkit: Pre and Post-Visit Communication ( DOWNLOAD THE ENTIRE TOOLKIT ) Medical Practice Pre- and Post-Visit Communication Guidelines and Key Words – Overview Medical Practice Pre-Visit Communication Guidelines and Key Words – Overview Medical Prac...

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Accelerate Leader Rounding: Combining Passion with Technology

Published September 16, 2016

The benefits of rounding are plentiful and can impact the entire organization. But we only see true transformation when leaders use the data and take action on what is captured. Learn how to combine passion with technology to take your rounding to the next level.

Learning Lab Search Results

Sustaining Results through Mergers & Integration

The Evolution of Value Under the Pressure of Consumerism

Continuous Improvement Through Next Level Healthcare Coaching

Sample Goal Library by Department

Using Shift Huddles to Empower Leaders

The Patient Experience: Does this Really Matter?

CG CAHPS Frequently Asked Questions

Tips for Communicating with Patients about the CG CAHPS Survey

Medical Practice Toolkit: Pre and Post-Visit Communication

Accelerate Leader Rounding: Combining Passion with Technology

Your search for "HCAHPS" returned 117 results

Studer Group Toolkits

Searches related to "HCAHPS" in the Learning Lab