Learning Lab Search Results

Video: Moving Operational Performance – highmiddlelow® Performance Conversations (12 minutes)

Published January 31, 2014

Views 528

One of the reasons organizations do not achieved their desired results is because they don't have a process in place to re-recruit high and middle performers and address low performers. Lynne Cunningham, Studer Group speaker, provides practical tips for categorizing employees...

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Taking Patient Call Manager to the Next Level

Published April 21, 2016

Views 9698

When Sonora Regional Medical Center, part of Adventist Health, started making care transition calls, they quickly realized the benefit and importance of the information obtained in each patient connection. Through the use of Patient Call Manager SM : The Clinical Call Syste...

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Hardwire a Culture of Patient Engagement

Published August 10, 2017

Views 2446

Patients are the ultimate stakeholders in healthcare and the key to solving the cost crisis. Since the average patient sees a clinician just 20 minutes a few times a year, it's critical to activate patients to advocate for their own wellness.

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6 Characteristics of High-Performing Healthcare Organizations

Published August 17, 2012

Views 0

A common response among healthcare leaders when asked about the impact of the Patient Protection and Affordable Care Act on their organization isn't too surprising given the growing costs of healthcare: Major changes in healthcare delivery were and are coming, regardless of th...

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Becker's Hospital Review Names 57 Hospitals with the Best Physician Communication

Published May 30, 2013

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Congratulations to the organizations that were named “57 Hospitals with the Best Physician Communication” by Becker's Hospital Review . These hospitals had the highest percentage of patients who "reported that their doctors 'always' communicated well" in the HCAHPS survey, as...

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The CFO Dashboard: Measuring Financial and Quality Indicators

Published October 01, 2014

Views 0

Across the healthcare industry, the role of the CFO is growing and changing.

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Patient Feedback vs. Survey Results: Diagnose the Disconnect with Actionable Data

Published October 03, 2017

Views 16902

Do your patients say nice things when you round on them, but your CAHPS surveys tell a different story? Learn how gathering actionable data when you round can expose gaps in care that affect your patient experience.

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New Leader Core Competency Orientation

Published December 11, 2015

Views 1105

This document provides examples of resources that will help introduce a new leader to the fundamentals of Evidence-Based LeadershipSM. All underlined resources are hyperlinked to access via the Studer Group Learning Lab.

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Key Words at Key Times: Coaching Leaders and Employees

Published December 16, 2015

Views 1387

This resource contains examples of key words to use instead of common phrases when coaching leaders and front-line staff.

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Economic Linkage Grid

Published July 19, 2013

Views 119

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