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Leading Practices for Driving Physician Engagement

Published November 14, 2016

Views 289

Physicians are keen observers by nature, due to their professional training. In their patients, they look for patterns of health and disease. In their leaders, they look for evidence that they can trust them to create and sustain a practice environment that consistently suppo...

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"Boots-on-the-Ground" Leadership: How Better Accountability and Leadership Development Helped McLaren Flint Achieve Alignment and Decrease Deficit

Published May 17, 2018

Views 35192

After a year of refocusing on accountability and leadership development, McLaren Flint saw significant improvement in patient experience, employee engagement, and financial performance.

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Are Your Perioperative Services a “Cut Above” and Ready for the Perioperative Surgical Home?

Published September 21, 2015

Views 6067

Perioperative services are expensive, with high fixed costs related to both personnel and equipment. High-performing perioperative services - where patients feel their care is individualized, safe, and provided in a compassionate manner, coupled with practitioners having conf...

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Physician Collaboration Toolkits

Published July 03, 2014

Views 2563

This page contains links to the Physician Collaboration Toolkits, which provide specific actions and tools that leaders and other health care professionals can use to collaborate with physicians in achieving outcomes that benefit both the physicians and the organization and e...

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AIDET Plus the PromiseSM Toolkit

Published May 14, 2014

Views 35125

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Crosswalk: Value Based Purchasing and Employee Roles

Published June 10, 2013

Views 233

Improving results in the value-based purchasing bundle is dependent on all staff, both clinical and non-clinical, across the care continuum. Each person can play a role to maximize patient and family experience and exceed expectations in service and quality. Use this crosswalk...

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Leader Evaluation Manager (LEM) Report Guide

Published August 24, 2017

Views 1469

This guide walks through each of the reports in LEM, explaining who can run, when to run, and how to maximize.

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Future of Healthcare Leadership

Published September 27, 2018

Views 0

For years, healthcare leaders have made small shifts toward a more consumer-centric care delivery model, but today, these moderate moves are no longer enough. In a period of unprecedented industry disruption and innovation, significant strategic change must be made to remain r...

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Emergency Department Toolkit

Published May 01, 2014

Views 8974

This page contains links to over 30 downloadable resources contained in the Emergency Department Toolkit as well as relevant videos and articles. Content includes leading practices related to Rounding on Patients, Hourly Rounding®, AIDET®, Post-Visit Calls, ED Huddles, and...

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Six Big Changes That Are Shaking Up Healthcare

Published October 17, 2013

Views 0

Yes, healthcare organizations face major challenges. But Quint Studer is certain that while the times may be changing—and yes, that is the understatement of the century—the values that make healthcare people healthcare people will be our industry’s saving grace.

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