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HCAHPS: The Next Generation
The information and tactics provided in this paper serve as an update as we move into the next phase of
. We provide information on the newly added
questions, as well as insights and recommendations aimed at creating and sustaining the conditions that yield consi...
HCAHPS Metrics elearning Module
This elearning module was created to teach and validate the following concepts: Identify
Domains impacted by your work Demonstrate comprehension of
HCAHPS - Part 2: Pay for Performance is Here
The pay-for-performance initiative is here! As of July 1, 2011, Medicare reimbursements will officially be tied to core measures and quality of clinical care. The
and VBP initiatives will have a significant impact on medical practice and hospital reimbursement, growth,...
The pay for performance initiative will have a significant impact on medical practice and hospital reimbursement, growth, and market share. Join Dr. Wolf Schynoll, Studer Group Medical Director and Physician Coach, for a one-hour learning session that will teach organizations...
Video: HCAHPS Scoring 101 (17 minutes)
Length: 17 minutes Download the presentation.
Scoring Excercise: Calculating Your Performance Score If you are watching this video as part of an assignment, please download this form , complete it, and share your feedback with your supervisor.
Video: Connecting to the “Why” on HCAHPS (11 minutes)
Rich Bluni discusses the true spirit of
, which is to make healthcare better through accountability and transparency. Connecting to the ‘why’ and sharing stories can motivate employees to commit to the actions to drive better
outcomes and in turn, provide hig...
HCAHPS 101 elearning Module
This elearning module was created to teach and validate the following concepts: Identify the struture of the
survey Explain the connection between
and patient experience Apply knowledge of the methods used to report and track
The Age of HCAHPS: Four Reasons Why Those 27 Survey Questions Will Change Healthcare Forever
is a game changer. It will transform the way hospitals do business. If ever there was a time to hardwire a culture of excellent patient care—to ensure that your organization is meeting its mission, protecting its bottom line, and enhancing its reputation—that time has c...
Video: HCAHPS Improvement: Use of the 2x2 Strategy
This page contains a webex and conducted by Lyn Ketelsen about the use of the 2x2 strategy for improving
results. The 2x2 strategy helps organizations achieve and maintain results in focused areas before moving to another area of focus. To download Lyn's presentation,...
Video: Viewer's Choice Webinar: HCAHPS - The Voice of the Patient (16 minutes)
In this 16 minute video clip from the Viewer's Choice webinar, Quint explains the basics of
and how health care organizations can prepare. If you are watching this video as part of an assignment, please download this form , complete it, and share your feedback with y...
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