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Video: Improving Cleanliness Composite - EVS Upson Regional

Published March 12, 2013

Views 3182

If you are watching this video as part of an assignment, please download this form , complete it, and share your feedback with your supervisor.

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Partner Sample Environmental Services Room Card

Published April 09, 2013

Views 509

This is a partner sample of a support service card to gauge patient satisfaction with the department’s service to them. It allows for comments and is helpful for real time feedback.

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Video: What Right Looks Like - AIDET® Five Fundamentals of Patient Communication - Maternal and Infant Services Unit - EVS (2 minutes)

Published March 12, 2013

Views 4082

This 2 minute vignette an EVS employee, useing AIDET® to keep the patient informed while cleaning her room. In this video, she explains in her own words why using AIDET® is essential to providing quality patient care. Download the  AIDET® Video Participant Guide . If you ar...

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Crosswalk: Value Based Purchasing and Employee Roles

Published June 10, 2013

Views 280

Use this document to suggest effective strategies to incorporate into your 90 day plans for both clinical and non-clinical staff.

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March 2013 Tip of the Month - What's My Role

Published December 03, 2013

Views 138

Studer Group Coach Jackie Gaines offers her “tip of the month.”

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AIDET Plus the Promise: Housekeeping Example

Published December 13, 2016

Views 1062

  In this one-minute video, a housekeeping employee uses the AIDET Plus the Promise SM framework when communicating with a patient.

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Video: There are No “Just As” in Healthcare

Published April 10, 2015

Views 10888

In this seven minute video, Rich Bluni discusses the unique importance of each and every member of a healthcare organization’s team.  If you are watching this video as part of an assignment, please download this form , complete it, and share your feedback with ...

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Key Words at Key Times: AIDET® for Non-Clinical Professionals elearning Module

Published December 13, 2016

Views 4596

This elearning module was created to teach and validate the following concepts: Identify the reasons to adopt AIDET ® Describe the connection between AIDET ® and patient experience, AIDET ® and employee engagement, and employee engagement and patient experience ...

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Leader Rounding on Internal Customers: 101

Published September 18, 2015

Views 901

Rounding on internal customers (or on departments/areas served) is one of Studer Group’s Must Haves® because support and ancillary services play a vital role in the care delivered to patients. These areas take care of the people taking care of patients. This guide includes in...

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How to Engage Patients with Effective Communication

Published April 19, 2017

Views 13478

AIDET®, Studer Group's framework for effective communication, can be utilized to improve patient engagement. By communicating empathy and competence to our patients, we can decrease their anxiety and increase their commitment, further enrolling them in their care.

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Access Level: Premium/Partner | Member | Public

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