Who We Are
About Studer Group®
A Malcolm Baldrige Award Winner
How We Help
Healthcare Coaching Partnerships
Healthcare Software Accelerators
Healthcare Leadership Conferences
Fire Starter Publishing
Chief Experience Officer Offering
Quality healthcare improvements
Successful healthcare organizations
CG CAHPS Healthcare Surveys
OAS CAHPS Healthcare Survey
Articles & Industry Updates
Learning Lab Search
Display "What Right Looks Like"
Environmental Services - EVS
Small and Rural Hospitals
Bedside Shift Reports
Quality Impact Teams
Selection and Retention
Standards of Behavior
Thank You Notes
Leader Evaluation Manager®
M in the Box
Medical Practice Strategies
Video: Improving Cleanliness Composite - EVS Upson Regional
If you are watching this video as part of an assignment, please download this form , complete it, and share your feedback with your supervisor.
Partner Sample Environmental Services Room Card
This is a partner sample of a support service card to gauge patient satisfaction with the department’s service to them. It allows for comments and is helpful for real time feedback.
Video: What Right Looks Like - AIDET® Five Fundamentals of Patient Communication - Maternal and Infant Services Unit - EVS (2 minutes)
This 2 minute vignette an
employee, useing AIDET® to keep the patient informed while cleaning her room. In this video, she explains in her own words why using AIDET® is essential to providing quality patient care. Download the AIDET® Video Participant Guide . If you ar...
Crosswalk: Value Based Purchasing and Employee Roles
Use this document to suggest effective strategies to incorporate into your 90 day plans for both clinical and non-clinical staff.
Video: There are No “Just As” in Healthcare
In this seven minute video, Rich Bluni discusses the unique importance of each and every member of a healthcare organization’s team. If you are watching this video as part of an assignment, please download this form , complete it, and share your feedback with your supervis...
March 2013 Tip of the Month - What's My Role
Studer Group Coach Jackie Gaines offers her “tip of the month.”
AIDET Plus the Promise: Housekeeping Example
In this one-minute video, a housekeeping employee uses the AIDET Plus the Promise SM framework when communicating with a patient.
Key Words at Key Times: AIDET® for Non-Clinical Professionals elearning Module
This elearning module was created to teach and validate the following concepts: Identify the reasons to adopt AIDET ® Describe the connection between AIDET ® and patient experience, AIDET ® and employee engagement, and employee engagement and patient experience ...
Leader Rounding on Internal Customers: 101
Rounding on internal customers (or on departments/areas served) is one of Studer Group’s Must Haves® because support and ancillary services play a vital role in the care delivered to patients. These areas take care of the people taking care of patients. This guide includes in...
How to Engage Patients with Effective Communication
AIDET®, Studer Group's framework for effective communication, can be utilized to improve patient engagement. By communicating empathy and competence to our patients, we can decrease their anxiety and increase their commitment, further enrolling them in their care.
Your search for "EVS" returned 18 results