Learning Lab Search Results

Future of Healthcare Leadership

Published September 27, 2018

For years, healthcare leaders have made small shifts toward a more consumer-centric care delivery model, but today, these moderate moves are no longer enough. In a period of unprecedented industry disruption and innovation, significant strategic change must be made to remain r...

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Video: Improving Cleanliness Composite - EVS Upson Regional (18 Minutes)

Published March 12, 2013

If you are watching this video as part of an assignment, please download this form , complete it, and share your feedback with your supervisor.

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Video: Sequencing Influential Messages

Published February 27, 2013

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Video: Leading with Empathy Instead of Sympathy

Published February 27, 2013

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Crosswalk: Value Based Purchasing and Employee Roles

Published June 10, 2013

Improving results in the value-based purchasing bundle is dependent on all staff, both clinical and non-clinical, across the care continuum. Each person can play a role to maximize patient and family experience and exceed expectations in service and quality. Use this crosswalk...

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HCAHPS 101 elearning Module (30 minutes)

Published March 06, 2015

This elearning module was created to teach and validate the following concepts: Identify the struture of the HCAHPS survey Explain the connection between HCAHPS and patient experience Apply knowledge of the methods used to report and track HCAHPS scores

Connecting the Dots between Residency Training, Accreditation Requirements and Patient Experience

Published March 05, 2015

Residents have a tremendous impact on the patient experience. Through their interactions with patients, residents impact CAHPS results of attending faculty and the organization as a whole. The changing healthcare environment ensures that the patient experience as a driver of ...

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COACHING MINUTE: 3 Tips to Prepare for ED-PECs

Published April 02, 2018

While we don’t have an official date that ED-PECs (Emergency Department Patient Experiences with Care) will go live, the time to prepare is now.

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Video: Individualized Patient Care Cards (6 Minutes)

Published February 27, 2013

Individualized Patient Care Cards are attached to a patient's chart and list his/her preferences and expectations while at the hospital. Using the cards and keying into a patient's needs will help an organization provide personal, exceptional care and improve patient satisfact...

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Transitions of Care: Moving from Acute Care to Home with Comprehensive Care Plans

Published June 21, 2017

Did you know that the scale for responses in the Transitions of Care is different from other HCAHPS domains? Learn the right questions to ask to develop a comprehensive care plan that captures the preferences, understanding and responsibilities of the patient and caregiver aft...

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