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CG CAHPS Office Staff Courtesy: A Commitment to Continuous Improvement

Published July 02, 2015

Views 256

When working to improve the patient experience at any organization, it is important to determine that organization’s performance “gap” – the gap between present performance and the organization’s ultimate goal. The aim of this guide is to provide methods to close the determine...

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Virtual Visit - Provider Communication Feedback Form

Published November 16, 2020

Views 40

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Provider - Virtual Visit Communication Guide

Published November 16, 2020

Views 26

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Staff - Virtual Visit Communication Guide

Published November 16, 2020

Views 38

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Virtual Visit - Staff Communication Feedback Form

Published November 16, 2020

Views 36

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Video: CG CAHPS: Let's Get Started (26 minutes)

Published March 19, 2013

Views 79

CGCAHPS is gaining momentum. The Clinician and Group Consumer Assessment of Healthcare Providers and Systems (CGCAHPS) survey is a standardized tool to measure patients' perception of care provided by physicians in an office setting. Another way to think of CGCAHPS is like a ...

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CG CAHPS: Improving Access and Responsiveness to Patients (Part 1)

Published April 22, 2015

Views 5965

Gaining access to care matters to everyone involved in providing healthcare, including providers, staff and of course, patients. From a clinical perspective, it’s important for patients to receive timely access to care for both safety and quality purposes. There’s also an emot...

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Why Patient Experience Matters in the Medical Practice Setting

Published March 31, 2020

Views 80

When working to improve the patient experience at any organization, it is important to determine that organization’s performance “gap” – the gap between present performance and the organization’s ultimate goal. The aim of this guide is to provide methods to close the determine...

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Medical Practice Toolkit: Pre and Post-Visit Communication

Published July 28, 2014

Views 1170

Medical Practice Toolkit: Pre and Post-Visit Communication ( DOWNLOAD THE ENTIRE TOOLKIT ) Medical Practice Pre- and Post-Visit Communication Guidelines and Key Words – Overview Medical Practice Pre-Visit Communication Guidelines and Key Words – Overview Medical Prac...

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CG CAHPS: Improving Access and Responsiveness to Patients (Part 2)

Published June 17, 2015

Views 4129

In part one of this two-part insight series, we discussed tips to improve the efficiency and effectiveness of patient phone calls through call tracking and the use of AIDET®. In part two, we will cover the use of pre-and-post visit phone calls and leveraging the Electronic Hea...

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