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Huron Toolkits Landing Page

Published July 28, 2013

Views 134352

Studer Group's Toolkits are a valuable "one stop shop" for a variety of Studer Group tactics, such as AIDET Plus the Promise SM , Hourly Rounding ® , Individualized Patient Care, highmiddlelow ® , and many more. Each toolkit is a collection of downloadable tools and resour...

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Webex Video: Quality Impact Teams: Part 3 – Maximizing the Effectiveness of Teams (17 minutes)

Published January 15, 2014

Views 231

This webinar walks Quality Impact Team members through 5 tips and tools to ensure the most effective use of meeting time. If you are watching this video as part of an assignment, please download this form , complete it, and share your feedback with your supervisor.

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highmiddlelow® Performance Conversations Vignettes: Series 1

Published October 03, 2016

Views 1127

This landing page contains links to examples of “What Right Looks Like” role play videos for each conversation as well as brief overview videos. High Performer Conversation The High Performer Conversation: An Overview (1 minute) Watch Video The High Performer Con...

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AIDET® for Anesthesia: What Right Looks Like: Obstetrical Patient (3 Minutes)

Published October 15, 2014

Views 232

In this role play, an anesthesiologist utilizes the AIDET® framework to communicate with an obstetrical patient. If you are watching this video as part of an assignment, please download this form , complete it, and share your feedback with your supervisor.

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Employee Forums: Visibility (3 minutes)

Published August 29, 2016

Views 85

  In this 3 minute video, Bob Murphy discusses the importance of senior leadership visibility and how to maximize this via Employee Forums.

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Employee Forums: Attendance (3 minutes)

Published August 29, 2016

Views 88

  In this 3 minute video, Bob Murphy discusses best practices and tips for driving Employee Forum staff attendance.

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Employee Forums: Q&A Management (3 minutes)

Published August 29, 2016

Views 101

  In this 3 minute video, Bob Murphy provides best practices for managing the "question and answer" portion of the Employee Forum, including the establishment of ground rules.

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Making Employee Forums Fun (3 minutes)

Published August 29, 2016

Views 157

  In this 3 minute video, Bob Murphy shares idea for making Employee Forums fun, including door prizes, themes, and more.

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Video: Voice of the Customer (20 minutes)

Published February 07, 2014

Views 251

What does quality look like through the eyes of our patients, employees, physicians, and community? Lynne Cunningham discusses the importance of considering 'voice of customer' to improve outcomes across the board.    

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Support Department Leader Rounding with Patients: What Right Looks Like (3 minutes)

Published October 03, 2016

Views 329

  In this 3-minute video, a manager of physical therapy rounds on a patient to validate that her staff is consistently demonstrating the AIDET ® behaviors.

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