Studer Group is committed to our mission, which is to make healthcare a better place for employees to work, physicians to practice, and patients to receive care. As an extension of this mission, we are delighted to provide access to a tool each month that is usually reserved for our partner organizations in order to share leading practices across the industry.
Visit this page often to see what tool we've unlocked. Tools are available for a limited time.
Patients waiting in an exam room are at risk for higher than desired anxiety and unmet expectations that lead to decreased satisfaction with their care experience. In fact, research shows that uninformed wait times over fifteen minutes predict a significant reduction in the patient's perception of their care.
Room and Round is one of four tactics used to manage wait times and delays in the medical practice setting. The approach is a simple strategy for nurses and medical assistants to provide patients with information while they wait to be seen in the exam room. This quick one-page resource taken from the Studer Group toolkit, Medical Practice Suite: Managing Waits and Delays, provides guidelines and key words for executing Room and Round.
*Login is required to view the tool, but it can be accessed by anyone registered on the Studer Group website.
There’s no magic bullet to becoming a high reliability organization, but well-executed shift huddles are a must-have tactic. Organizations on a high reliability journey must elevate traditional huddles by adding specific steps and questions that align to the goal of an HRO.
This Elevated Shift Huddle Template (hospital setting) provides guidelines to HROs for conducting and standardizing shift huddles.