Related Resources

Tools:

Using the Centralized Post Visit Call Model and Discharge Lounge (webinar presentation slides)

Software Accelerators:
Patient Call ManagerSM: The Clinical Call System
Watch a 2-minute video on the power of staying connected to patient and how Studer Group and our partners meeting the challenge.

Articles, Insights and Whitepapers:
Reducing Readmissions Through the Centralized Care Transition Call Model – features the Regional One Health case study

Post-visit phone calls: Reducing preventable readmissions and improving the patient experience by Regina Shupe, RN, MSN, CEN (from Journal of Nursing Education and Practice, 2014, Vol. 4, No. 4)

The Best Four Minutes Spent in Healthcare by Don Dean

High Impact Tools in 10 Minutes or Less by Jackie Gaines, MS, BSN

Conferences:
What’s Right in Health Care® - annual best practices conference attended by more than 1,000 healthcare leaders
August 4-6, 2015 | Chicago | View Agenda

Studer Conferences in Las Vegas - healthcare leadership training and strategies for improving results in healthcare’s toughest areas
October 21-23, 2015 | Las Vegas | View Agenda

Studer Conference On-Demand – eliminate travel costs and get immediate access to the most popular sessions from past Studer Conferences

Books:
The Nurse Leader Handbook
by Studer Group Senior Nurse Leaders and Physician Leaders

A Culture of High Performance
by Quint Studer

Books listed above are available directly from firestarterpublishing.com, Amazon and other resellers.

Partner Tools: Is your organization a Studer Group partner? Log in to the Learning Lab to access best practices that have been harvested, tested, and refined from hundreds of healthcare organizations across America.

The Post-Visit Calls Toolkit includes checklists, key words, videos and more to help you implement the practice of post-visit calls at your organization.

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