Related Resources
Tools:
The Benefits of an Engaged Workforce (webinar presentation slides)
AIDET® Key Words at Key Times
Acknowledge, Introduce, Duration, Explanation and Thank You (AIDET®) is a powerful communication tool at core of Grady Health.
Highmiddlelow® Staff Differentiator Tool
View a selection of tools and articles related to highmiddlelow® (aka high-solid-low) performance evaluation including a “Staff Differentiator” chart.
Articles, Insights and Whitepapers:
Five Ways to Create a Culture of Engagement
by Greg Paris, former hospital CEO
Employee Engagement No Longer a "Soft" Science: 3 Steps to Cultivate More Committed Employees
by Lindsey Dunn, Becker's Hospital Review
Webinars:
Driving Patient Satisfaction Through Employee Satisfaction and Engagement
Presented by Mike Schafer, CEO, Spooner Health System
Engaged Employees = Better Outcomes
by David Callecod and Bob Murphy
Books:
A Culture of High Performance: Achieving Higher Quality at a Lower Cost
by Quint Studer
The Great Employee Handbook
by Quint Studer
Oh No…Not More of That Fluffy Stuff! The Power of Engagement
by Rich Bluni, RN
Books listed above are available directly from firestarterpublishing.com, Amazon and other resellers.