By: Jeff Morris, MD, MBA, FACS, FRCS(C)

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Summary

Matthew Bates, Studer Group Senior Leader, begins with a practical overview of the Clinician and Groups Consumer Assessment of Healthcare Provider and Systems (CG CAHPS) survey. What types of surveys are out there? What are the survey questions? How do they affect clinicians? How are the surveys scored and results reported? Matthew answers these questions and more.

Why does CG CAHPS matter? Plenty of evidence shows the positive and powerful correlation between patient experience and clinical outcomes and safety.

Improving CG CAHPS results can create an environment that maximizes reimbursement, increases efficiency, keeps patients happy and healthy, sparks growth and reduces the likelihood of litigation.

Jeff Morris, MD, MBA, FACS explains that patient experience is not about patient satisfaction. By providing 3 key tactics to improve patient experience, he reveals that doing better doesn’t mean doing more; in fact, many of the tactics result in less work and higher productivity. Jeff also discusses the cost of dissatisfied patients and how to make it right (quickly!) when service goes wrong.

Webinar registration includes access to the following related resources:

  • The CG CAHPS At-A-Glance - Brief text with easy-to-follow tables that introduces the CG CAHPS survey questions and highlights evidence-based tools and tactics to drive results and improve the patient experience.
  • CG CAHPS Self-Test - Quickly identify areas of immediate need within your organization.
  • CG CAHPS: Improving Access and Responsiveness to Patients – In a two part series these brief Insights focus on CG CAHPS questions related to the access composite.
  • Hardwired Results®: Issue 14 – This edition of Studer Group’s quarterly magazine focuses on Physician Must-Haves including several articles related to CG CAHPS.
  • CG CAHPS is Here: New Tools for Patient Experience - In a recent Group Practice Journal article authored by Dr. Jeff Morris, he shares that CG-CAHPS is not about 'smile school' but rather about getting back to the core of what we do as providers: delivering quality outcomes for patients.
  • Special book discounts on The CG CAHPS Handbook
Continuing Medical Education is not available for this webinar.

 

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