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Insights Blog

Insights Blog

Transitions of Care: Moving from Acute Care to Home with Comprehensive Care Plans

Posted June 21, 2017

Did you know that the scale for responses in the Transitions of Care is different from other HCAHPS domains? Learn the right questions to ask to develop a comprehensive care plan that captures the preferences, understanding and responsibilities of the patient and caregiver after discharge.

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COACHING MINUTE: Face to Face Communication Saves Time

Posted June 19, 2017

Technology is great, but it does not always save us time. Get tips from Studer Group coach, Jackie Gaines, for improving your time management skills. 

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12 Takeaways from the Toronto Healthcare Leadership and Improvement Conference 2017

Posted June 16, 2017

This year marks Studer Group Canada’s 10th anniversary. We’ve grown rapidly – from working with a small group of healthcare organizations in 2007 to supporting a diverse network of more than 20 leading organizations today. Our partners range from small rural hospitals to large community and regional health centers [centres] to major academic health science centers. 

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Celebrating What’s RIGHT in Healthcare

Posted June 08, 2017

What's Right in Health Care® is Studer Group's annual conference on leading practices. The spotlight is on high-performing healthcare organizations that are making major clinical and operational improvements, and sustaining these results over time. Get a glimpse of what happened at the 2016 event and get ready for the next event to be held in August 2017.

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How Do I Answer That? A Guide to Answering Tough Questions

Posted May 30, 2017

Answering tough questions from your team is a fundamental skill for all leaders. Learn four steps to guide your responses so you are communicating effectively.

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Turning the Tables on High Turnover with Peer Interviewing

By Hugh Brown, CEO, St. David’s Georgetown Hospital Sheri Underwood, MSN, BSN, RN

Posted May 22, 2017

St. David’s Georgetown had a problem with high turnover for new employees. By implementing and hardwiring Studer Group’s peer interviewing practice, they reduced their turnover rates from more than 20 percent to less than 10 percent.

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Own Your Resilience

Posted May 18, 2017

Studer Group coach Kris Ann Piazza offers healthcare professionals tips and actions for building resilience.

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No Meeting Zone: Benefits and Challenges

Posted April 25, 2017

The purpose of designating “meeting free zones” on your schedule is not to tackle your everyday to-do list; use that sacred time for meaningful, outcomes-focused conversations and actions.

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Managing Bundled Payments with Care Transition Calls

Posted April 24, 2017

Learn how care transition calls can help hospitals coordinate patient care and manage the additional accountability that the bundled payment model demands. 

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How to Engage Patients with Effective Communication

Posted April 19, 2017

AIDET®, Studer Group's framework for effective communication, can be utilized to improve patient engagement. By communicating empathy and competence to our patients, we can decrease their anxiety and increase their commitment, further enrolling them in their care.

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