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Insights Blog

Insights Blog

The Joint Commission and Studer Group: Partners in Cultural Transformation

Posted September 01, 2017

Inspiring organizations to be highly reliable and commit to zero harm is the goal of The Joint Commission - but their customers did not always see it that way. Recognizing their reputation could be a barrier to their mission, The Joint Commission changed its approach so customers would be open to their feedback, education and best practices.

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Q&A with High Reliability Expert Dave Marshall: Goal-Setting and How to Ensure HRO Success

Posted August 30, 2017

In this follow-up to Studer Group’s June 2017 webinar, High Reliability in Healthcare: Creating the Culture and Mindset for Patient Safety, Huron high reliability expert Dave Marshall goes deeper with insights, tips and recommendations on how to lean into the HRO journey.

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Hardwire a Culture of Patient Engagement

Posted August 10, 2017

Patients are the ultimate stakeholders in healthcare and the key to solving the cost crisis. Since the average patient sees a clinician just 20 minutes a few times a year, it's critical to activate patients to advocate for their own wellness.

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Physician Engagement Drivers: Removing Efficiency Barriers for Physicians

Posted August 10, 2017

Physicians are driven by quality, efficiency, input, appreciation and responsive communication. By eliminating inefficiencies and addressing these key drivers, physician engagement will soar.

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Engaging the Workforce: Best Practices from JPS Health Network

Posted August 10, 2017

Since taking over as president and CEO of JPS Health Network in 2009, Robert Earley has focused on three simple rules: Own it. Seek Joy. Don't be a jerk. The result? A cultural transformation in which employee engagement has increased to the 91st percentile and patient satisfaction has improved from the 3rd to the 78th percentile.

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Mission-Driven Leaders Build Relationships

Posted August 10, 2017

Healthcare leaders that excel at engaging stakeholders understand that extraordinary relationships lie at the very heart of engagement. After all, trust lies at the very foundation of any relationship. It is important that leaders be intentional about nurturing it.

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Engagement is About What Happens When Nobody’s Watching

Posted August 10, 2017

More than 300 healthcare executives gathered at The Engagement Conference in February 2017 to learn about “the E-Factor” -- how to get engagement, how to sustain it, and how to use it to deliver better clinical outcomes for patients.

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6 Tips for Increasing Physician Attendance and Engagement at Meetings

Posted August 10, 2017

Many organizations struggle with low provider turnout at meetings. We suggest 6 tips for improving physician attendance and engagement.

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COACHING MINUTE: Engage Nurses with Effective Rounding

Posted August 10, 2017

One of the most effective ways to engage nurses is to consistently round on them. By standardizing this behavior, you build strong relationships with your nurses in a way that no other practice can replicate. But to really make this tactic effective, it is important to hardwire four primary behaviors.

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COACHING MINUTE: Communicating About Duration in the ED

Posted August 09, 2017

The bottom line – when we proactively address patient anxiety related to duration in the ED, we have fewer angry patients and more patients who are better able to focus on following our instructions and healing. And this, of course, leads to better outcomes.

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