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Insights Blog

Insights Blog

Individualized Patient Care: A Simple Concept That is Difficult to Get Right

Posted January 12, 2018

Individualized Patient Care (IPC) is one of the most simple but underutilized tactics when it comes to patient care.

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Finding the Balance Between Aggressive and Realistic Goals

Posted December 20, 2017

Research suggests that challenging goals get the best results, but finding the balance between aggressive and realistic goals can be tricky. Get tips from an expert on setting goals that are tough – and achievable.

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COACHING MINUTE: Low-Cost, Effective Reward and Recognition

Posted December 18, 2017

In the end, sending thank-you notes to team members' homes is an effective, low-cost method for ensuring retention and boosting engagement.

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COACHING MINUTE: Engaging Leaders in Goal-Setting

Posted December 11, 2017

As organizations mature in goal setting, they struggle with keeping leaders engaged with writing effective goals. Recently, the Leadership Development Team of Appalachian Regional Healthcare System (ARHS) in Boone, NC, made goal-setting engaging, effective and fun during their quarterly training.

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COACHING MINUTE: How to Improve as a Leader Without Losing Face with Your Team

Posted November 10, 2017

Let's face it. We're all human. Every leader has made mistakes - even the most engaging and inspiring ones. For good leaders who want to be great, the important thing is to never stop learning and improving.

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COACHING MINUTE: 3 Questions that Measure Organizational Alignment

Posted November 03, 2017

Before diving into any new initiative, it is important to ensure your employees and leaders are aligned in their perceptions of what the organization does and doesn’t do well. This means before treating, you should begin with a thorough diagnosis.

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COACHING MINUTE: 2 Tips to Drive Organizational Innovation

Posted October 30, 2017

The healthcare industry is constantly changing, and to respond effectively, organizations must innovate. Debbie Landers, Studer Group's senior leader for innovation, suggests two tips to help leaders struggling to make this important competency stick.

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9 Tips to Make Patient Experience Data Meaningful for Clinicians and Staff

Posted October 24, 2017

Even under the best of circumstances, clinicians and staff have a difficult time understanding and analyzing CG CAHPS, HCAHPS, OAS CAHPS and other patient experience reports, which can be “data­ rich, information poor.” Jeff Morris, MD, offers 9 simple tips for making this data meaningful for physicians.

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Engaging Emergency Department Patients for a Better Experience

Posted October 23, 2017

Many healthcare providers scoff at the term patient satisfaction or patient experience. But engaging patients can lead to a better overall experience for patients and providers alike.

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Huddle Up: How Frontline Shift Huddles Lead to High Reliability

Posted October 19, 2017

Whether an organization is expressly striving for “high reliability” or creating goals to provide the highest quality and safety in care delivery, traditional huddles must be elevated to include specific steps and questions that align to clear goals.

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