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Insights Blog

Insights Blog

COACHING MINUTE: Diagnosing Your Current Care Transitions Process

Posted May 15, 2018

Effective care transitions have been shown to reduce medical errors and readmission rates in key patient populations. In this article, care transitions expert, Diana Topjian, suggests three questions to help diagnose your current process.

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Own Your Future, or Be Disrupted by It: Themes from the Executive Summit on Healthcare Transformation

Posted May 14, 2018

At the Executive Summit on Healthcare Transformation, presented by Studer Group and Huron February 20-21 in Orlando, senior executives representing the diversity of healthcare delivery converged to discuss the current state of the industry and what can be done to respond to disruption and transform our organizations for the future. As the curriculum leader for this event, Craig Deao, MHA, Studer Group senior leader, speaker and author, breaks down the major themes from conference.

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Healthcare Succession Planning 101

Posted May 14, 2018

CEO and senior executive transitions are a natural part of turnover. Create a succession plan to help your organization prepare for planned – and unplanned departures.

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COACHING MINUTE: 3 Tips to Prepare for ED-PECs

Posted April 02, 2018

While we don’t have an official date that ED-PECs (Emergency Department Patient Experiences with Care) will go live, the time to prepare is now.

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COACHING MINUTE: Improvement Systems Require Effective Leadership

Posted March 20, 2018

If your Lean improvement system is not delivering the results you had hoped for, look at the leadership system in your organization. If that piece is lacking or even nonexistent, you may have found your answer.

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3 Powerful Ways to Make an Impact in the Emergency Department

Posted March 05, 2018

Learn three ways to make an impact on patient experience, employee and physician engagement and overall emergency department success.

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Confront Bullying with Tough Conversations

Posted February 20, 2018

Research indicates that bullying in the healthcare workplace is on the rise. Address bullying at the outset with prescribed standards of behavior and tough conversations.

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COACHING MINUTE: Two-Step Communication Plan to Immediately Re-recruit New Employees

Posted February 07, 2018

Does high turnover or low engagement keep you up at night? In healthcare, and especially for those of us in rural healthcare, recruitment and retention are vital to the success of our organizations. Once we’ve gone through the lengthy and deliberate process of recruiting and selecting the right employees, how do we ensure that we retain them?

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COACHING MINUTE: Are You a Highly Reliable Leader?

Posted January 29, 2018

Is there a difference between a “hardwired” and a ”highly reliable” leader? If high reliability means zero defects, then are we highly reliable when we allow ourselves that cushion to complete most (but not all) of our staff rounding (or any other expected behavior)?

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Ensuring Exceptional Patient Care

Posted January 22, 2018

Patient experience is not about making healthcare into Disney World or the Ritz Carlton. Rather, patient experience gets to the core of our values in healthcare. Here are four strategies to ensure exceptional care.

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