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Insights Blog

Insights Blog

Patient Communication that Builds Trust in Advanced Practice Providers

Posted April 05, 2016

Over the past two decades, advanced practice providers (APPs) have been growing both in sheer number of jobs and in their importance to the delivery of healthcare. U.S. labor statistics estimate that more than 90,000 physician assistants and 122,000 nurse practitioners are practicing today with growth rate estimates ranging from 33 percent to more than 50 percent over the next decade.

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It’s About the Conversation: Using the INVEST Framework to Connect and Provide Feedback

Posted September 28, 2015

In an era of big data, high performance expectations, and growing trends in pay-for-value, some organizations may struggle with what to do with this surplus of information. What’s more, they must identify how best to present the data in a meaningful, transparent and receptive way such that the feedback drives performance and creates behavioral and practice alignment. Research and our experience in coaching hundreds of healthcare organizations reveals that organizations and individuals who are aligned on goals and receive regular performance feedback tend to outperform those that lack feedback.

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Improve Patient Safety and Increase Quality Care: A Focus on Cleanliness

Posted June 07, 2013

In the eyes of our patients, a clean hospital is more than just mopping the floors and taking out the trash. It can mean the difference between being discharged early and remaining in the hospital longer due to an infection. And due to the growing number of news reports about hospital acquired infections, our patients are familiar with what is expected and acceptable in our hospitals. And the perception of cleanliness isn't limited to just the patient's room and bathroom. The entire hospital is taken into consideration.

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Focusing in on the HCAHPS Composite: Nighttime Quietness

Posted August 24, 2012

A calm and quiet hospital environment is critical in achieving good clinical outcomes. Our patients require adequate rest in order to heal and recover faster. Because of the work we do in hospitals, such as administering medications at various hours and transferring equipment, keeping a quiet environment is challenging. Noisy hospital environments can cause sleep deprivation, increase stress levels and even decrease our patients' overall perception of their hospital stay.

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