Posted March 05, 2015
Residents have a tremendous impact on the patient experience. Through their interactions with patients, residents impact CAHPS results of attending faculty and the organization as a whole. The changing healthcare environment ensures that the patient experience as a driver of reimbursement is here to stay. Therefore, to improve outcomes and appropriately prepare learners for this new reality, teaching hospitals have an incentive and obligation to teach, validate, and hold learners accountable for their role in the patient experience.
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