Posted August 30, 2017
In this follow-up to Studer Group’s June 2017 webinar, High Reliability in Healthcare: Creating the Culture and Mindset for Patient Safety, Huron high reliability expert Dave Marshall goes deeper with insights, tips and recommendations on how to lean into the HRO journey.
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Posted August 10, 2017
Since taking over as president and CEO of JPS Health Network in 2009, Robert Earley has focused on three simple rules: Own it. Seek Joy. Don't be a jerk. The result? A cultural transformation in which employee engagement has increased to the 91st percentile and patient satisfaction has improved from the 3rd to the 78th percentile.
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Posted August 10, 2017
Healthcare leaders that excel at engaging stakeholders understand that extraordinary relationships lie at the very heart of engagement. After all, trust lies at the very foundation of any relationship. It is important that leaders be intentional about nurturing it.
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Posted August 10, 2017
More than 300 healthcare executives gathered at The Engagement Conference in February 2017 to learn about “the E-Factor” -- how to get engagement, how to sustain it, and how to use it to deliver better clinical outcomes for patients.
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Posted August 10, 2017
One of the most effective ways to engage nurses is to consistently round on them. By standardizing this behavior, you build strong relationships with your nurses in a way that no other practice can replicate. But to really make this tactic effective, it is important to hardwire four primary behaviors.
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Posted July 18, 2017
Stop singling out “millennials” if you want to truly engage your employees. Learn what you can do engage every demographic within your workforce.
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Posted June 08, 2017
What's Right in Health Care® is Studer Group's annual conference on leading practices. The spotlight is on high-performing healthcare organizations that are making major clinical and operational improvements, and sustaining these results over time. Get a glimpse of what happened at the 2016 event and get ready for the next event to be held in August 2017.
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Posted May 30, 2017
Answering tough questions from your team is a fundamental skill for all leaders. Learn four steps to guide your responses so you are communicating effectively.
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By
Hugh Brown, CEO, St. David’s Georgetown Hospital •
Sheri Underwood, MSN, BSN, RN
Posted May 22, 2017
St. David’s Georgetown had a problem with high turnover for new employees. By implementing and hardwiring Studer Group’s peer interviewing practice, they reduced their turnover rates from more than 20 percent to less than 10 percent.
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Posted May 18, 2017
Studer Group coach Kris Ann Piazza offers healthcare professionals tips and actions for building resilience.
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