Never has partnership been more important in healthcare. The stakes are high with respect to organizational reputation, patient experience and reimbursement. That’s why it’s so critical to be proactive with all your stakeholders across the continuum of care, no matter where you work.
In her feature story in this issue of Hardwired Results — “Partnership Matters” — on page 2, Studer Group coach leader Tonia Breckenridge offers a roadmap to succeeding at just this. You’ll learn about time-tested Studer Group tools and how to apply them with three key constituencies: employees, patients and organizational partners.
Chief Executive Officer Hugh Brown, of St. David’s Georgetown Hospital in Georgetown, Texas, is also reaching out to community partners to raise the standard of care by coaching executives outside of his organization on all of the tools that have worked for him. (See page 6 for the whole story.)
But you don’t have to be a chief executive to partner effectively. Or a large integrated health system. Mary Barks, resident and family relations coordinator, at Legacy Living and Rehabilitation Center in Gillette, Wyoming, works daily to demonstrate what right looks like with her team. And it shows. Resident satisfaction is up from the 30th to the 98th percentile as a result. (Read “Living the Mission of Excellence Every Day” on page 8.)
I’d love to hear about your creative approaches to partnerships in 2018. Just drop me a note at DebbieRitchie@StuderGroup.com.