Demonstrating compassion in healthcare can reduce employee and provider stress and burnout, and have a positive impact on patient care and health outcomes. But, most efforts to infuse empathy, kindness and compassion in healthcare have failed to take hold in healthcare organizations. Watch Mike Coppola, senior director in Huron’s Studer Group business and Anthony Mazzarelli, M.D., healthcare executive, lawyer, bioethicist, associate professor and co-author of the new book “Compassionomics,” as they discuss the science behind compassion and how to create a “culture of compassion” in your organization.
Watch this webinar to understand:
- How to convey compassion in patient care and organizational culture
- Why creating a culture of compassion matters both for patient care an for those who care for patients
- How to infuse specific techniques into your daily routine to improve patient outcomes and reduce burnout
Mike Coppola brings nearly 30 years of experience to Huron │Studer Group. As the partner development leader for medical group coaching, Coppola has assisted healthcare organizations with comprehensive business management, strategic planning, physician practice management, revenue cycle management, financial management, de novo practice start-ups, physician relations and business development. Before joining Huron’s Studer Group business, Coppola was senior principal for Truven Health Analytics where he was a key leader in Physician Strategy and Services. During his leadership, he developed and launched the Physician Referral Management Solution for Truven.
Anthony Mazzarelli is a doctor, healthcare executive, lawyer, bioethicist and associate professor. He uses this unique background to engage audiences of all types, ranging from hospital leaders, health system boards, hospital staff, medical groups, physician leaders and nonmedical groups. His clinical, academic and leadership experiences shape all of his talks to make them informative as well as entertaining. He is a regular guest on multiple local and national media outlets and is a regular fill-in host on CBS radio, where his nonpartisan approach to current events has reached 38 states and Canada.