The Anatomy of a Hospital
As consumerism grows and transparency becomes the norm, hospitals and health systems of every size must adjust strategies to evolve and thrive. New challenges are constantly emerging. From technology to Medicare reimbursement, to volume and value, Studer Group resources are designed to help address each issue and develop leaders who build successful organizations with solid cultures and sustainable results.
Studer Group shares complimentary resources as a way to
empower leaders and providers with the tools to make healthcare better.
Click on the various hospital icons to view available videos, whitepapers, infographics and articles.
Click the various hospital icons above to go directly to that department
or scroll down to walk through the hospital
ADMINISTRATION
(Financials)
Ensure your organization can execute quickly enough to survive and thrive in today's marketplace. Strategy, organizational priorities and financial stability are crucial to sustained benefits.
EMPLOYEES
(EMPLOYEE ENGAGEMENT)
Considered the heart of an organization, engaged employees are critical to success. They help with everything from improving clinical quality and patient safety to increasing financial health by reducing turnover and penalties.
SELF TEST: How Engaged are Your Employees, Physicians, and Patients?
I sent a thank you note to an employee or physician in the last month
As a leader, I use the 3 to 1 ratio for compliments to criticism
Our physicians understand that AIDET® is a tool that demonstrates advanced communication skills with patients for better outcomes
Rounding on employees, physicians, and patients is hardwired and efficient
My organization has hardwired processes to cascade recognition internally
I recognized high-performing employees publicly at the most recent Employee Forum
We deliver what is most important to physicians: quality, efficiency, input, and appreciation
Leaders in my organization understand that patient engagement is a critical ingredient as healthcare shifts towards managing wellness
HOW DID YOU RATE?
If you answered "Yes" 7 or more times:
CONGRATULATIONS! Your physicians, employees and patients are highly engaged. We know, however, that continuous improvement is required to sustain engagement. Studer Conferences are a great way to educate staff and gain high-impact tools and tactics. View the schedule of upcoming events today.
If you answered "Yes" 5-6 times:
If you answered "Yes" 4 or less times:
By completing this self-test, you understand the importance of high engagement. Take the next step and find out more about Studer Group's Straight A Leadership assessment to align your leadership team, identify areas of opportunity, and develop an action plan.
EMERGENCY DEPARTMENT
(EXCELLENCE IN THE ED)
More than 50 percent of hospital visits begin in the Emergency Department. As the front door to the hospital, this is the first chance to make a lasting, positive influence on a patient's future health. Ensuring EDs are running optimally and with high-quality clinical care benefits the entire organization.
PATIENTS
(PATIENT EXPERIENCE)
Patient experience and satisfaction have been a major focus in recent years, especially with the move from fee-for-service to risk-bearing, value-based payment structures. Another area of concentrated effort should be on increasing patient engagement to improve outcomes and reduce readmissions.
TAKE THE QUIZ: Q: Benefits of a superior patient experience as indicated by HCAHPS Patient Experience of Care results include:
Close but not completely correct - please try again.
Correct! Research based on data from more than 3,300 hospitals as reported by CMS Hospital Compare, HIMSS analytics database, AHA Statistical Digest Total Facility Admissions, and the Definitive Healthcare database shows the many benefits of a superior patient experience.
LEADERS
(LEADERSHIP DEVELOPMENT)
Fostering the growth of leaders and advancing an organization go hand in hand. Ensuring leaders have development opportunities allows them to function effectively while making better decisions for growth, performance and innovation.
PHYSICIANS
(PHYSICIAN SOLUTIONS)
Physicians are clinical leaders who provide patient solutions and must be committed to not only each patient's health but also the organization's priorities. It's imperative administrative leaders take special care monitoring the wellness and engagement of physicians to prevent burnout and disruptive behavior
EVIDENCE-BASED LEADERSHIPSM
(THE FOUNDATION AND CULTURE)
Studer Group partners with organizations to build a sustainable culture that promotes alignment and accountability, fosters innovation, and consistently delivers a great patient experience and the best quality outcomes over time. By installing an execution framework called Evidence-Based LeadershipSM (EBL), organizations are able to align goals, actions and processes, and execute quickly.
The EBL framework serves two purposes: It provides the structure for hardwiring behaviors, and it aligns the culture with the "accountability" mindset.
Hover over each of the three segments of Aligned Goals, Aligned Behavior, and Aligned Process to learn more about the framework.
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Aligned Goals:
Leader Evaluation: Implement an organization-wide leadership evaluation system to hardwire objective accountability
Leader Development: Create process to assist leaders in developing skills and leader-ship competencies necessary to attain desired results.
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Aligned Behavior:
Must Haves®: Rounding, Thank You Notes, Employee Selection, Pre and Post Phone Calls, Key Words at Key Times
Performance Gap: Re-recruit high and middle performers, Move Low performers up or out
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Aligned Process:
Standardization: Agendas by pillar, peer interviewing, 30/90 day sessions, pillar goals
Accelerators: Leader Evaluation Manager®, Validation MatrixSM, Provider Feedback SystemSM, Studer Group Rounding, Patient Call Manager™