Strategies for Frequent Emergency Department Use

In many hospital emergency departments (EDs), a small percentage of patients account for a disproportionate share of visits and resources. Sometimes referred to as ED “super users,” these individuals often lack a regular source of care and typically present to the ED with non-urgent conditions, often with a variety of underlying medical, behavioral, and psychosocial needs that cannot be addressed in the ED.

Studer Group's "Managing Drug-Seeking Behaviors & Super Users in the Emergency Department" whitepaper featured as a Quality Tool within this article and available here: https://az414866.vo.msecnd.net/cmsroot/studergroup/media/studergroup/pages/what-we-do/learning-lab/aligned-process/ed-strategies/ed_whitepaper_super_users.pdf?ext=.pdf

Access the full article here: http://innovations.ahrq.gov/issue.aspx?id=165