Stakeholder engagement is the new core competency in healthcare and one of the most reliable ways to manage change, improve clinical quality, and make healthcare better. Engagement expert Craig Deao explains his latest thinking on patient, employee, leader, and clinician engagement and highlights best practices to make it stick in your organization. The title of Craig’s talk at The Joint Commission’s 2017 Annual Ambulatory Care Conference was borrowed from the name of his recent book: “The E-Factor: How Engaged Patients, Clinicians, Leaders, and Employees Will Transform Healthcare.”
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