"High reliability organizations are organizations with systems in place that make them exceptionally consistent in accomplishing their goals and avoiding potentially catastrophic errors," says Mr. Studer.
Throughout his work with hospitals and health systems, Mr. Studer has found a link between high reliability organizations and hardwiring certain tools, behaviors and techniques within the organization's culture.
Here, he expands on the five traits of high reliability organizations: sensitivity to operations, reluctance to oversimplify the reasons for problems, preoccupation with failure, deference to expertise and resilience. He also shares hardwiring strategies that can help hospitals and health systems develop and sustain each of those traits.
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