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Articles & Whitepapers

Articles & Whitepapers

Future of Healthcare Leadership

Released on September 27, 2018

For years, healthcare leaders have made small shifts toward a more consumer-centric care delivery model, but today, these moderate moves are no longer enough. In a period of unprecedented industry disruption and innovation, significant strategic change must be made to remain relevant and provide the high-quality care patients expect.

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Access results from the Consumer Study on Patient Experience and learn how it fits into patients broader set of expectations around health and healthcare delivery.

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A survey of hospital leaders shows a direct connection between behaviors coached by Studer Group and better hospital clinical quality of care, profitability and patient experience ratings.

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Becoming a highly reliable leader

Released on April 18, 2018

In this article from Becker’s Hospital Review, Studer Group Coach Leader Vikki Choate gives four tips for becoming a highly reliable leader.

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Watch this recorded webinar to learn the findings of the 2018 Patient Experience Consumer Study, completed by 2,000 consumers, and the implications for patient experience.

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Q&A: Patient Involvement and Representatives

Released on February 1, 2018

Studer Group coaches explain the CMS Condition of Participation requirement and discuss the best way to keep patients and their designated surrogates informed about their care.

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Top Resources and Articles of 2017

Released on December 6, 2017

As you prepare for the year ahead, view the most popular Studer Group Insights and articles of 2017.

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Three steps to drive employee engagement

Released on November 15, 2017

One of the biggest problems facing practices today is physician burnout, and disengaged employees can be a major contributor. Gain three actions physician leaders and practice leaders can take to improve engagement.

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Studer Group coach Faye Sullivan, RN, shares the importance of a good patient handoff, or handover, and how a comprehensive strategy is necessary for quality and patient safety.

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Today, engagement isn’t optional for those who work in healthcare or for the patients who seek their care. Unprecedented change is disrupting the health care industry; the only way we can hope to successfully navigate it and achieve our clinical quality goals is through 100 percent commitment among stakeholders. That’s precisely what engagement expert Craig Deao will discuss at The Joint Commission’s 2017 Annual Ambulatory Care Conference in Rosemont, IL.

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Healthcare hasn’t benefited from major initiatives in the past 10 years, but the industry will continue to do the same thing. That is the theme of a survey of 45 health executives who were asked to comment on what is driving change in the healthcare industry in the next five to seven years.

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Learn about the critical role of organizational culture as it pertains to supporting strategy execution and sustaining improvement initiatives linked directly to top priorities and mandates in this Canadian College of Health Leaders Healthcare Management Forum article.

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Nearly 60 CEOs from major U.S. health systems met to discuss industry pressures and how to tackle the challenge of doing more with less in the new healthcare world.

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Learn how to deal with an impaired employee, how to identify the problem before harm is done, and what your obligations are afterwards.

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Whom Do We Trust?

Released on June 2, 2017

How do individuals and professionals earn your trust? See which professions ranked at the top in this Reader’s Digest article, featuring Studer Group Senior Leader, Speaker and Author, Rich Bluni, RN.

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The Chief Experience Officer title is one of the newest and most important additions to the healthcare C-suite over the last decade. This role was driven by the need to have someone in the organization at the executive level focus on CAHPS, increased transparency and rapidly growing reimbursement models. Learn how to recruit the right CXO, how to leverage technology, and 10 commitments the C-suite must make before hiring this critical role.

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Engagement Infographic

Released on March 1, 2017

More than 300 healthcare executives gathered at The Engagement Conference, presented by Studer Group and Huron, in Dallas (February 2017) to learn about "the E-Factor"... how to get engagement, how to sustain it, and how to use it to deliver better clinical outcomes for patients. The following comprehensive report provides a glimpse of the content presented.

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Why patient engagement matters

Released on December 13, 2016

In the article, "Why patient engagement matters", written and published by HC Pro, contributors discuss why engagement matters, benefits of engagement and the Patient Activation Measure (PAM) survey as a recommended tool for measuring engagement.

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Three Ways to Hire the Right Employee

Released on December 9, 2016

Employee turnover is costly in more ways than one. Learn three ways to screen job candidates so that you hire engaged employees right from the start.

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We each got into healthcare to make a difference in the lives of others. To truly transform healthcare—to deliver higher quality at lower cost—we must engage patients in their own care, so that they take ownership for action between doctor visits.

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