Articles & Whitepapers

Articles & Whitepapers

Today, engagement isn’t optional for those who work in healthcare or for the patients who seek their care. Unprecedented change is disrupting the health care industry; the only way we can hope to successfully navigate it and achieve our clinical quality goals is through 100 percent commitment among stakeholders. That’s precisely what engagement expert Craig Deao will discuss at The Joint Commission’s 2017 Annual Ambulatory Care Conference in Rosemont, IL.

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Healthcare hasn’t benefited from major initiatives in the past 10 years, but the industry will continue to do the same thing. That is the theme of a survey of 45 health executives who were asked to comment on what is driving change in the healthcare industry in the next five to seven years.

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Learn about the critical role of organizational culture as it pertains to supporting strategy execution and sustaining improvement initiatives linked directly to top priorities and mandates in this Canadian College of Health Leaders Healthcare Management Forum article.

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Nearly 60 CEOs from major U.S. health systems met to discuss industry pressures and how to tackle the challenge of doing more with less in the new healthcare world.

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Learn how to deal with an impaired employee, how to identify the problem before harm is done, and what your obligations are afterwards.

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Whom Do We Trust?

Released on June 2, 2017

How do individuals and professionals earn your trust? See which professions ranked at the top in this Reader’s Digest article, featuring Studer Group Senior Leader, Speaker and Author, Rich Bluni, RN.

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The Chief Experience Officer title is one of the newest and most important additions to the healthcare C-suite over the last decade. This role was driven by the need to have someone in the organization at the executive level focus on CAHPS, increased transparency and rapidly growing reimbursement models. Learn how to recruit the right CXO, how to leverage technology, and 10 commitments the C-suite must make before hiring this critical role.

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Learn how leading organizations are deploying high reliability strategies and how Studer Group’s execution framework supports those strategies in this Canadian College of Health Leaders Healthcare Management Forum article.

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Why patient engagement matters

Released on December 13, 2016

In the article, "Why patient engagement matters", written and published by HC Pro, contributors discuss why engagement matters, benefits of engagement and the Patient Activation Measure (PAM) survey as a recommended tool for measuring engagement.

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Three Ways to Hire the Right Employee

Released on December 9, 2016

Employee turnover is costly in more ways than one. Learn three ways to screen job candidates so that you hire engaged employees right from the start.

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We each got into healthcare to make a difference in the lives of others. To truly transform healthcare—to deliver higher quality at lower cost—we must engage patients in their own care, so that they take ownership for action between doctor visits.

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The Evidence Behind Evidence-Based Leadership

Released on October 6, 2016

Studer Group’s Evidence-Based LeadershipSM operating framework is a dynamic approach to hardwiring excellence in healthcare organizations. This summary of peer-reviewed findings supporting Evidence-Based LeadershipSM provides empirically grounded analysis of each component of the framework from Aligned Goals to Aligned Behaviors to Aligned Processes.

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Defining pain is a problem for most in the healthcare field. We know it exists, however self-assessments vary greatly and aren’t always the best indicator. Access some of the most effective ways we have seen organizations succeed in managing pain.

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The benefits of rounding are plentiful and can impact the entire organization. But we only see true transformation when leaders use the data and take action on what is captured. Learn how to combine passion with technology to take your rounding to the next level.

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The Anatomy of a Hospital

Released on August 18, 2016

This interactive infographic provides more than 24 complimentary resources to empower providers and administrators with the tools to skillfully execute strategy while engaging employees, physicians and patients. Articles, videos and whitepapers speak to challenges ranging from engagement and financial issues to leadership development and achieving emergency department excellence.

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Change used to come in short bursts, but now it’s continuous. As the health care industry pivots to accountable care organizations and prepares for population health, the pace of change is accelerating.

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OAS CAHPS At A Glance

Released on April 29, 2016

OAS CAHPS will shift the outpatient perioperative landscape considerably. The survey aims to improve patient experiences at outpatient surgery departments and free-standing ambulatory surgery centers. This page was updated on 9/30/2016 to reflect a CMS change to the OAS CAHPS implementation timeline.

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Debbie Landers shares her experiences and learnings from Studer Conferences in Orlando, including lessons in leadership and phases of change. She outlines the four phases of change shared during one of the sessions and why leaders must lead by example when it comes to improving patient experience.

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Adapting to value-based purchasing has been challenging for many healthcare organizations, and the transition has impacted some rural hospitals especially hard. The following whitepaper focuses primarily on the areas of patient experience and outcomes, while also offering information, recommendations and examples of tactics that are helping hospitals adapt and improve.

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As healthcare organizations focus on improving the patient experience, many industry leaders have turned to specialized business coaches to improve clinical quality, patient perception of care and profitability. Learn what three healthcare organizations are doing to sustain results.

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Published Articles

A collection of recently published articles by Quint and Studer Group coaches that have appeared in leading health care industry trade magazines, journals, and business press.

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Non-Published Articles

Quint Studer and Studer Group Coaches provides perspective, background, and in-depth recommendations on the hottest leadership topics. These writings are shared only with SG partners and web registrants.

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Book Reviews

These book reviews by Studer Group Coach Lynne Cunningham offer insights into some of the most popular books in the areas of Health Care, Leadership, and Business.

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