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Message from Quint
Improve Flow for Higher Patient Satisfaction, Loyalty, and Growth
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Hardwiring Flow in the Emergency Department
By Stephanie Baker
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Get Dramatic Gains in ED Patient Satisfaction
Leader and Hourly Rounding Drive Gains from the 6th to 99th Percentile
with ED Medical Director Dr. Paul Andrulonis and ED director Donna Sparks at Baptist Miami Hospital, Miami, FL
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Increase Volumes...
AIDET and Bedside Report Builds Patient Loyalty
with CNO Kate Cronin, ED Medical Director Dr. Harneet Sethi, and Nursing Director Cheryl Pinney, Cheshire Medical Center/Dartmouth-Hitchcock Keene Emergency Department, Keene, NH
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Validate Quality...
7 Tips for Post-Visit Phone Calls that Get Results
with COO Art Gladstone, ED Medical Director Dr. William Lee, and ED Nursing Director Sally Kamai at Straub Clinic and Hospital, Honolulu, Hawaii
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CEO Secrets:
Top Tips for Improving ED Performance
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Reduce Left Without Seen Patients…
Use Super Track
with CNO Janice McKinley and ED Director Darrell Brackett, Parkwest Medical Center, Knoxville, TN
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Nurse Leader Q&A:
Overcoming Barriers to Excellence in the ED
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Cut Wait Times for Front-End Improvements in Flow…
Teamwork Drives Process Improvement
with CEO Janet Wagner, VP Medical Affairs Dr. Virginia Joyce, and ED Director of Nursing Tammy Needham, Sutter Davis Hospital, Davis, CA
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SELF-TEST:
Has your emergency department hardwired flow?