Rudy Martinez, BSN, MM-PA, RN, CPN

Rudy Martinez has over 20 years of experience in healthcare as a clinician, nurse leader in hospital administration and a senior leader in ambulatory care. Rudy has a proven track record of improving clinical operations, transforming culture and developing accountable leaders. Studer Group partners value Rudy’s ability to assess their needs and develop realistic plans to achieve goals. His focus is on coaching and developing leaders and staff by engaging them in their passion to always deliver exceptional care. Regardless of the patient care setting, Rudy achieves results by hardwiring standard work processes and creating a culture focused on delivering compassionate care and service to patients and their families.

Professional Experience

Prior to joining the Studer Group, Rudy was system director of outpatient nursing at Texas Children’s Hospital where he led the clinical practice and directed quality and staff development for over 50 multispecialty clinics and diagnostic and therapeutic services. He also served as senior clinical practice expert and senior clinical manager within the Texas Children’s Health Centers. Prior to working in the outpatient departments, Rudy served as an inpatient leader responsible for acute care operations, patient flow, patient experience and staff development.

Signature Engagements

  • Improved patient experience scores for 25 medical practices to perform above their annual mean score resulting in Magnet designation
  • Improved hospital overall score by 17 top box points resulting in top decile performance
  • Improved access to care for neurology services from 6 months to 2 weeks for a new patient visit
  • Improved the capture of internal referrals to specialty care services from 46 percent to 92 percent for Northwest Houston market
  • Improved annual nurse turnover from 14 percent to 7 percent across all outpatient clinics
  • Built a telephone nurse triage service to achieve <2 percent call abandonment rate
  • Sustained a 94 percent connection rate for post-visit calls to patients discharged from the hospital
  • Improved sleep center no-show rate from 64 percent to 9 percent
  • Improved and sustained billable productivity for therapists from 40 percent to 63 percent thereby increasing revenue by 30 percent
  • Created and implemented outpatient nurse leadership and care coordinator programs resulting in 100 percent staff retention and a 15 percent reduction in avoidable hospital admissions for 3 years
  • Established system-wide staffing and safety protocols for pediatric infusion services resulting in zero harm events

Education and Certifications

  • Master of Management and Public Administration, University of Phoenix Graduate School of Business
  • Bachelor of Science in Nursing, University of Texas Health Science Center at San Antonio
  • Certified Pediatric Nurse, Pediatric Nursing Certification Board

Professional Associations

  • American Organization of Nurse Executives
  • American Academy of Ambulatory Care Nurses
  • Rudy  Martinez

    Rudy Martinez, BSN, MM-PA, RN, CPN

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