Rob Murphy, MBA, FACHE

With over 20 years of healthcare experience, Rob Murphy started his career providing patient care as a nuclear medicine technologist and progressed into leadership roles including medical imaging manager, director of operations and senior facility administrator. During his time in leadership, he opened a free standing imaging center, multiple ambulatory care facilities and was the senior leader of a community hospital with one of the largest statewide and national healthcare providers. Rob has a passion for improving the patient care experience, developing dynamic leadership teams and creating resilient physician partnerships. Before joining Studer Group, Rob experienced firsthand the impact of hardwiring Evidence-Based LeadershipSM and its success on improving metrics across all pillars. Rob has led facilities to sustain patient satisfaction results above the 90th percentile, and his outpatient services departments have been recognized as top performing departments including the highest performing facility in the statewide system for employee satisfaction at the 93rd percentile. He has led facilities to LWBS (left without beign seen) rates consistently below 1 percent, perfect care for surgery and emergency department at 100 percent, and facilitated significant improvements in readmissions, core measures, length of stay and hospital acquired conditions. Rob was able to improve engagement at all levels, while also decreasing expenses that led to financial success.

Professional Experience

  • Administrator, Jewish Hospital Shelbyville
  • Administrator and Director of Operations, Medical Center Jewish South
  • Director of Operations, Medical Center Jewish Southwest and Medical Center Jewish Northeast
  • Director of Diagnostic Services, Medical Center Jewish East
  • Medical Imaging Manager, Medical Center Jewish East
  • Nuclear Medicine Technologist, Jewish Hospital

Signature Engagements

  • Recongized by HealthStream as a top performer in outpatient services
  • Achieved patient satisfaction scores in top decile for ambulatory care centers for ED, surgery and outpatient services
  • Achieved system’s highest employee satisfaction scores, consistently in the top decile
  • Improved HCAHPS scores from the 45th to the 70th percentile in one year for community hospital
  • Improved and sustained financial performance from negative margin to 20+ percent EBITDA
  • Improved average length of stay by over one day for community hospital
  • Decreased LWBS and sustained performance under 1 percent for emergency department
  • Achieved over 600 days without serious safety event at community hospital
  • Improved physician engagement and alignment by initiating service line teams for inpatient, emergency department and surgical services

Education and Certifications

  • Master in Business Administration, University of Louisville
  • Bachelors in Science of Nuclear Medicine Technology, University of Louisville

Professional Associations

  • Fellow, American College of Healthcare Executives (ACHE)
  • Business First of Louisville Forty Under 40 (2011)
  • Rob Murphy

    Rob Murphy, MBA, FACHE

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