Quint Studer is the Founder of Studer Group, Inc. and a proponent of Evidence-Based LeadershipSM (EBL). EBL creates a culture of execution that empowers organizations to move quickly and effectively. Not only does Studer talk about it, but he has done it - working with healthcare organizations nationwide who have won multiple performance awards. Studer Group was the recipient of the Malcolm Baldrige National Quality Award in 2010 and for 6 consecutive years – the last 3 being in the top 10 - was named one of the Best Small and Medium Workplaces in the United States by Great Place to Work®.
Studer was the forerunner in connecting employee engagement, leadership development, the use of analytics and strong accountability to demonstrate how each builds a sustainable culture of high performance. He currently is part of the 21st Healthcare Leadership Curriculum Task Force at Harvard Business School. Quint has served as a Board Member at the Association of University Programs in Health Administration (AUPHA) and the Healthcare Financial Management Association (HFMA). Quint has served as a Think Tank Panelist at the Peter G. Peterson Foundation in Washington D.C. and is a Faculty in Residence at George Washington University. He currently serves on the Board of a major healthcare system.
Studer’s first book, Hardwiring Excellence, is still one of the most widely read books in the history of healthcare leaders, has sold over 700,000 copies and is published in 4 different languages. He has written 5 other books with a focus on leadership, how to be a great employee and patient care. We are excited to announce Quint’s new book, A Culture of High Performance, which just hit the shelves in October. Studer has had books on the Wall Street Journal’s best seller list as well as Business Weekly. His webinars, videos, presentations and onsite training sessions have led to his being named, numerous times, as one of the most powerful people in healthcare.
Quint’s healthcare career began in a 35 bed specialty hospital and has now spanned over 29 years. He has worked as a supervisor, manager, department director, vice president, senior vice president, chief operating officer and president of a large hospital. This provided a wide array of experience in physician integration, managed care, patient care and overall operational experience in four different organizations. His methodology and Evidence-Based LeadershipSM is now practiced worldwide in countries such as Ethiopia, Australia and Canada.
Quint has always looked for better and new ways to approach problems and his research with over 31,000 healthcare leaders has led to new learning’s on how to identify gaps on performance in alignment, consistency, accountability and urgency.
He has been called a ‘fire starter’ for igniting the flame in each of us to be the best that we can be and to “always” connect back to purpose.
As our industry moves toward an era of interconnectivity, hospitals and healthcare systems continue to expand their health information capabilities. Those that have not yet installed an electronic medical record system are making plans to do so, and those that are already "wired" are working to uncover new and innovative ways to mine data and inform clinical decision-making. | READ MORE »
As hospitals and health systems across the country work toward coordinated and integrated care, most will need to alter their relationships with physicians. How a health system aligns its priorities with physicians is critical. That's because physicians have such an impact on cost and quality of care — both of which are the key goals of the Patient Protection and Affordable Care Act. | READ MORE »
Doctors have long been susceptible to burnout. Like most people who choose healthcare as a profession, these men and women are deeply committed to making a difference in the lives of patients. Combine this passion for serving others with their "driven" personality types—which provides the energy and determination that gets them through their training in the first place—and it's no wonder so many doctors push themselves to unsustainable levels of performance...
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"Quint is an iconic figure in healthcare and leadership. He has, in practice and theory, helped many CEOs at all sizes of hospitals put [this] concept to work: If you treat the employees as your top priority, everything else will take care of itself. It is amazing to me as a travel[er] in health circles, how many very top leaders in the field attribute the success of their institutions very directly to Quint," says Scott Becker, JD, CPA, partner with McGuireWoods in Chicago and publisher of Becker's Hospital Review. | READ MORE »
For many years, employee engagement, especially in healthcare, was considered a "soft" science — something leaders thought about only after addressing the "hard stuff" like volume and reimbursement. Leaders who buy into this mindset, however, fail to realize the impact employee engagement actually has on the hard stuff, says Quint Studer, founder of Studer Group — issues like patient safety, patient perception of care, and as a result, volume and financial performance. | READ MORE »
The idea of aligning physicians with hospitals and health systems is not new. In fact, it has been experimented with since the 1990s and the rise of managed care. In many cases those relationships crashed and burned, and the idea of physicians as hospital employees faded. Then, several years ago, the idea resurfaced, in part because of observations that systems with closely aligned and integrated physicians provided some of the best care at some of the lowest costs. | READ MORE »
As the healthcare industry enters an era of accountable, patient-first care, many hospitals are beginning to focus on patient experience. As a part of this, they are placing great emphasis on conveying compassion. While this can be a great strategy for large urban hospitals and academic medical centers — organizations typically viewed as highly advanced and technically competent, but perhaps a bit impersonal — it could prove a miscalculation for smaller organizations. | READ MORE »
What is the best way to engage employees? Despite what many leaders may think, this is an issue that has very little to do with high salaries or a lot of perks. Yes, people expect and deserve to be fairly compensated. But what they really want is a well-run organization – one with well-trained leaders who provide clear expectations, treat them as partners, help them acquire the tools they need to meet their goals, and hold them accountable for their performance. | READ MORE »
A common response among healthcare leaders when asked about the impact of the Patient Protection and Affordable Care Act on their organization isn't too surprising given the growing costs of healthcare: Major changes in healthcare delivery were and are coming, regardless of the Supreme Court's decision. | READ MORE »
Setting CEO compensation is an intricate dance that’s intertwined with overall hospital performance. Boards want to pay a CEO well enough to ensure that he or she is getting the best possible expertise for a very tough job, and they want to structure the compensation in a way that incentivizes the CEO and everyone who reports to him or her to put in a great performance. | READ MORE »
Relationships between hospitals and physicians have grown closer — or rather, more closely aligned — in recent years. The primary impetus for this trend? Reimbursement pressure. Physician fees in many specialties have been reduced, pushing physicians to consider employment or other financial arrangements with hospitals.
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Whether it’s through better communication or simple amenities, even the most optimistic leader at a hospital will tell you there is no perfect path to perfect patient satisfaction. Quint Studer, founder of the Gulf Breeze, Fla.-based Studer Group, a consultancy which partners with healthcare organizations to help them improve HCAHPS scores, says organizations that do best on it put it in the clinical quality realm. Furthermore, he says, they’re consistent.
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There isn't a trusted scorecard to accurately assess a healthcare CEO's performance. But there are a handful of skills the most remarkable leaders know and demonstrate every day in the C-suite. Quint Studer, founder of Studer Group, says he's observed five skills and abilities that the most effective hospital and health system CEOs predictably demonstrate.
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Are you still excited about your 2013 goals or do you find yourself just going through the motions? While this time of year can be an exciting time for those still pursuing their New Year’s resolutions, it can cause anxiety, stress or discontent for others in their professional and personal lives.
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Not every doctor is a people person. For every physician with a pristine bedside manner, there is one that just doesn't quite connect with his or her patients. And while both doctors may have the same clinical expertise, we know which one is providing a better patient experience.
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Can healthcare be more like the airline industry? Quint Studer, founder and Chairman of the Board at Studer Group, says yes — and that's good news for hospitals and patients alike. | READ MORE »
The George Washington University School of Public Health and Health Services (SPHHS) announces today that beginning Fall 2013, it is launching a new Executive Master of Health Services Administration (EMHSA) degree. The EMHSA, offered through the Department of Health Services Management and Leadership (HSML) is taught in a hybrid model combining four-day in-person intensive classes on the Washington, D.C. Foggy Bottom campus followed by twelve-week online integrated learning modules. | READ MORE »
The implication is clear: many organizations are suffering from a complacency epidemic at a time when urgency needs to be at an all-time high. The good news is organizations can prevent, reduce or cure complacency and get everyone's urgency levels more aligned. Mr. Studer offers the following strategies for doing just that. | READ MORE »
We would like to congratulate the organizations that were named “100 Great Places to Work in Healthcare” by Becker's Hospital Review and Becker's ASC Review. To the winning organizations and especially those organizations that are coached by Studer Group, thank you for your dedication to making healthcare better and congratulations on receiving this distinguished award! | READ MORE »
Access this Becker’s Hospital Review that includes an interview by Cathy Jacobson, CEO of Froedtert Health, an organization coached by Studer Group, titled “Successfully Navigating Sequester Cuts: Q&A with Froedtert Health CEO Cathy Jacobson.” During this interview, she shares how the organization is responding and handling reduced reimbursements while still focusing on physician group partnerships. | READ MORE »
Congratulations to the organizations that were named “57 Hospitals with the Best Physician Communication” by Becker's Hospital Review. These hospitals had the highest percentage of patients who "reported that their doctors 'always' communicated well" in the HCAHPS survey, as reported by CMS' Hospital Compare database from July 2011 through June 2012. Congratulations and thank you for the difference you make in healthcare. | READ MORE »
Congratulations to Studer Group's own Ryan Oglesby, PHD, MHA, RN, CEN, NEA-BC, on recently being elected as a member of the Nominations Committee of the Emergency Nurses Associates for a two-year term. | READ MORE »
Quint Studer kicked-off a new Sloan Alumni Association initiative for Cornell University's Sloan Program in Health Administration. | READ MORE »
The job of a hospital CEO can be overwhelming. There are so many areas to oversee, decisions to make and problems to solve. If you aren't careful, you'll spend your whole day responding and reacting instead of laser-focusing on the issues that drive results. | READ MORE »
Quint Studer is among the 50 speakers chosen to present at Becker's Hospital Review CEO Strategy Roundtable in November 2013. | READ MORE »
The 24th annual Best Hospitals list was released by U.S. News & World Report. This year, nearly 5,000 hospitals and 10,000 specialties were evaluated. Only 18 highly reliable healthcare organizations made the Honor Roll list, meaning that in at least six specialties they ranked near the top. Furthermore, only 147 hospitals were recognized for their ranking in one or more specialties. | READ MORE »
Quint Studer's latest featured article in Becker's Hospital Review provides tips for hospital leaders to take pay-for-performance concepts into their own hands by enforcing value-based mechanisms elsewhere in their organizations. | READ MORE »
The Centers for Medicare & Medicaid Services (CMS) issued a final rule on August 2, 2013, that updates Medicare payment policies and rates under the Inpatient Prospective Payment System (IPPS) and Long-Term Care Hospitals Prospective Payment System (LTCH PPS) for fiscal year 2014. | READ MORE »
Quint Studer shares 10 signs of a hospital-physician relationship in need of repair and improvement in this Becker's Hospital Review article by Molly Gamble. | READ MORE »
Quint Studer's latest featured article in Becker's Hospital Review provides four steps to providing physicians with meaningful feedback and six tips to help hospital leaders carry out the process. | READ MORE »
Quint Studer shares the importance of accountability and five commonalities among high-performing healthcare organizations in this Becker's Hospital Review article. | READ MORE »
Quint Studer shares how hospital leaders can address relayed messages and employee complaints in this Becker's Hospital Review article by Molly Gamble. | READ MORE »
Studer Group's "Managing Drug-Seeking Behaviors & Super Users in the Emergency Department" whitepaper featured as a Quality Tool in this AHRQ article. | READ MORE »
Studer Group congratulates the top 100 healthcare organizations recognized by Modern Healthcare as a 2013 Best Places to Work. | READ MORE »
Prioritization is one of the biggest challenges leaders face today. In fact, I hear about this issue all the time from leaders at all types of healthcare organizations, from huge multi-hospital systems to physician practices. | READ MORE »
Quint Studer was announced as one of 205 speakers that will present at Becker's Hospital Review 5th Annual Meeting on May 15-17, 2014, in Chicago, IL.
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This year’s Malcolm Baldrige National Quality Award winners are from the healthcare and education fields and were selected from 22 applicants across six categories, including manufacturing, small business, education, healthcare, service and nonprofit. Studer Group would like to congratulate Pewaukee School District in Pewaukee, WI, Baylor Regional Medical Center at Plano in Plano, TX and Sutter Davis Hospital in Davis, CA on receiving this distinguished award. | READ MORE »
The Centers for Medicare & Medicaid Services (CMS) issued the final payment rates, rules and policies for physicians, home health care, hospital outpatient and ambulatory surgical centers in November 2013.
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Becker's Hospital Review announced the most-read stories in 2013 which includes four articles featuring or written by Quint Studer, including the #1 most-read article. | READ MORE »
It's hard to turn on the TV, open a newspaper, read an industry blog or even talk to a colleague without being reminded that the healthcare industry has sailed off the edge of the map as we know it and is now navigating uncharted territory. This is true — to a degree.
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I've found people who are most successful in aligning actions to achieve desired results have one overarching skill: the ability to connect with both the heart and mind of those they lead, work with, or care for and serve.
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