Mark Graban, MS, MBA


Mark Graban is an internationally recognized consultant, author, keynote speaker and blogger in the field of Lean healthcare. He is the author of the book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement, which has been translated into eight languages. Mark also co-authored Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements. Both books are recipients of the prestigious Shingo Research and Professional Publication award. With a background in engineering and business, Mark found his calling in healthcare in 2005 and has worked ever since to help healthcare leaders create more engaging workplaces that lead to better patient care and service. He has spoken to and helped healthcare organizations throughout North America, Europe and Asia.

Professional Experience

Mark entered the healthcare profession when he served as a senior consultant for ValuMetrix Services, a group within Johnson & Johnson that taught and implemented Lean management and improvement methods with health systems. He then became a senior fellow with the Lean Enterprise Institute, helping another non-profit, Catalysis, ramp up its healthcare value network collaobration efforts. Since then, Mark has worked through his own company and the technology company KaiNexus. Previously, Mark worked as an industrial engineer for General Motors, a supply chain management engineer for Dell and was certified as a “Lean Expert” (Black Belt) by Honeywell.

Industry Speaking Engagements

  • The Healthcare Information and Management Systems Society (HIMSS)
  • American Society for Healthcare Human Resources Administration (ASHHRA)
  • Leapfrog Group Annual Meeting
  • North Texas Healthcare Quality Association
  • National Association for Healthcare Quality
  • California Association for Healthcare Quality
  • Lean Healthcare Transformation Summit
  • Iowa Healthcare Collaborative
  • South Central Association of Blood Banks Conference
  • Ontario Hospital Association
  • Society for Health Systems Healthcare Systems Process Improvement Conference
  • VHA Georgia
  • Maine Hospital Association
  • Society for Cardiovascular Patient Care
  • West Virginia Values Collaborative
  • Northeast Home Health Leadership Summit
  • Bay Area Process Improvement Network
  • Association of Aesthetic Plastic Surgeons
  • American Association of Emergency Medicine
  • Lab Quality Confab
  • ASAE, The Center for Association Leadership
  • Texas Veterinary Medical Association
  • Northeast L.E.A.N. Conference
  • American Society for Quality Conference
  • North Texas Society for Healthcare Risk Management
  • Alberta Health Services Conference
  • Home Care Association of New York State

Education and Certifications

  • Bachelor of Science, Industrial Engineering, Northwestern University
  • Master of Science, Mechanical Engineering, Massachusetts Institute of Technology
  • Master of Business Administration, Leaders for Global Operations Program, Massachusetts Institute of Technology

Professional Associations

  • Diplomate Member, Society for Health Systems (SHS)


  • Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement, 2008, 3rd Edition 2016
  • Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements, 2012
  • The Executive Guide to Healthcare Kaizen: Leadership for a Continuously Learning and Improving Organization, 2013
  • “Lean for Doctors,” Catalysis White Paper, with Dr. John Toussaint and Dr. Jack Billi
  • “Kaizen in Healthcare,”—Chapter contributed to the book Management Innovations for Healthcare Organizations: Adopt, Abandon or Adapt? (Routledge Studies in the Management of Voluntary and Non-Profit Organizations)
  • “Engaging Staff as Problem Solvers Leads to Continuous Improvement at Allina Health,” Global Business and Organizational Excellence, with Greg Clancy
  • “Good Change: Using kaizen toward a culture of continuous improvement humanizes the healthcare workforce for better outcomes,” Industrial Engineer Magazine
  • “Sharing Improvements in Health Care Processes Saves Lives at Franciscan Alliance,” Global Business and Organizational Excellence
  • “Lean in a Land of ACOs and Health Reform,” Internal Medicine News
  • “CMCD’s lab draws on academics, automakers, and therapists to realize its own vision of excellence,” Global Business and Organizational Excellence, with Jim Adams
  • “Hospitalists: Lean Leaders for Hospitals,” Journal of Hospital Medicine

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    Mark Graban, MS, MBA

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