Lynne Mahony, MBA, MFA
During her early days as a professional musician and advertising executive, Lynne developed an unparalleled ability to connect with hearts and minds. Lynne is a Leader in the Coaching Division of Studer Group, overseeing the organization’s work with Academic Medical Centers, Regional Health Systems, and our Canadian partners. She is also a Managing Director for Huron. Lynne and the coaching teams she leads consistently achieve results. She has demonstrated success in executive coaching, working with boards, and in applying the principles of Evidenced-Based LeadershipSM in academic medical centers, medical practices, and community hospitals.
In her subsequent thirty plus years as a healthcare leader, Lynne leveraged her skills and talents to help organizations align their employees and physicians to create positively memorable experiences for patients and customers. She’s been recognized for her outcomes as an operator, attaining multi-million-dollar growth while leading complex national and international healthcare organizations. Known for her ability to relate to individuals from the board room to the front line, Lynne has advanced individuals’ skills to effectively conduct critical conversations and to cascade communications to all levels.
- Coached a 635 bed academic medical center to achieve 20 percentile points of improvement in one year on both their physician and employee engagement surveys (600 physicians and 325 residents and fellows, 6500 employees)
- For a 330 bed academic medical center with 500 employed physicians, moved HCAHPS rating of the hospital from the 30th to 80th percentile and Physician Communication from the 11th to the 80th percentile in 18 months.
- Achieved quarter over quarter improvement in CG-CAHPS recommend practice in a 275 physician medical practice for seven consecutive quarters, moving from the 49th to the 80th percentile. Simultaneously moved the number of providers who were rated above the 90th percentile from 22 to 62.
- For a multi-state health system, achieved patient satisfaction at the 91st percentile, employee engagement at the 87th percentile, double digit market share increases and an average 29% decrease in average cost per case.
- In a five hospital system, increased inpatient satisfaction from the 18th to the 84th percentile, outpatient satisfaction from the 31st to the 93rd percentile and achieved a system-wide reduction in employee turnover of 24.6%
- During an 18 month period, moved the Emergency Department overall perception of care from the 28th to the 75th percentile and inpatient HCAHPS Rating from the 32nd to the 77th percentile.
EDUCATION AND CERTIFICATIONS
- Masters of Business Administration/Masters of Arts, University of Cincinnati
- Bachelors of Fine Arts, University of Cincinnati
- Graduate Advanced Leadership Academy, Center for Creative Leadership
- Care Transitions: Leading Practices to Achieve ‘Always”, February 2016
- Faculty Role Modeling to Improve Resident Communication with Patients, with Barbara Roehl, MD, MBA, July 2016
- The Evidence Behind Evidence-Based Leadership, October 2016
- highmiddlelow® Performance Conversations: Building the Highest Performing Team
- Difficult Conversations: Communicating for Impact Speaking Engagements
- Creating a Better Place for Employees to Work
Resources by this Leader