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Karen Cook, RN

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A strong advocate of patient-centered care and cultures of safety, Karen is a national speaker known for her passionate, enthusiastic style and her ability to “get to the heart of the matter.” Demonstrating her passion for quality patient care, she served as the primary author of the Studer Group HCAHPS toolkit. She has helped hospitals implement the HCAHPS survey since 2005, including participating in early focus groups with the Agency for Healthcare Research and Quality. This work became a springboard for the popular and practical guide The HCAHPS Handbook, published in 2010 by Fire Starter Publishing.

Professional Experience

With more than 30 years of experience in the healthcare industry, Karen has been involved in coaching some of the largest healthcare systems in this country. As one of the most senior coaches at Studer Group, her nursing and administrative background provide the expertise necessary to help organizations favorably impact safe and quality patient care, employee loyalty, efficiency, professionalism, and profitability. Most important to her is building cultures of ownership. She believes that if we can create the kind of environment that employees enjoy and that allows them to thrive and grow, they in turn will create cultures of exceptional quality for those who come to us in their most vulnerable times of need.

Industry Speaking Engagements

  • Association of periOperative Registered Nurses (AORN)
  • Carolinas Center for Medical Excellence Summit
  • Healthcare Financial Management Association Executive Summit
  • Society of Gastroenterology Nurses and Associates
  • Voluntary Hospitals of America—HCAHPS Summit
  • North Carolina Hospital Association
  • Georgia Hospital Association
  • Missouri Hospital Association

Education and Certifications

  • Bachelor of Science, Nursing, Mount Mercy University

Professional Associations

  • Member, Healthcare Financial Management Association (HFMA)
  • Member, Healthcare Information and Management Systems Society (HIMSS)
  • Member, American College of Healthcare Executives (ACHE)

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