Holly Adams, FACHE, FACMPE
Holly C. Adams, FACHE, FACMPE, is the Executive Director of Clinical Services at OU Physicians, the 730+ academic faculty practice plan for the College of Medicine at the University of Oklahoma Health Sciences Center located in Oklahoma City. As the chief operations officer for over 50 ambulatory clinics caring for half a million patients each year, Holly has spent the past five years in designing and implementing the OU Medicine service excellence initiative knows as EXCEL. Adams has led the transformation of the organization’s ambulatory system from the 12th percentile in patient experience to the 78th percentile nationally. As a working executive, Holly brings real time operational excellence to her Studer speaking engagements.
With fifteen years of experience in some of the country’s most respected academic medical centers, Adams has a national presence in the development and execution of management systems for ambulatory care settings. She brings a proven track record to her speaking engagements, particularly in the areas of: development and execution of leader accountability systems, implementation of leader scorecards and innovative performance management systems, design and implementation of leader development institutes, as well as the development of employee incentive programs.
Adams is a Fellow in the American College of Healthcare Executives and the American College of Medical Practice Executives. In 2010, she was selected one of Oklahoma City’s Top 40 under 40 leaders for her contributions not only to her profession, but also to the greater Oklahoma City community. Her colleagues and physicians recognized Adams with one of the organization’s highest honors, the 2010 OU Medicine EXCEL Award for her contributions to improving the patient care experience at OU Physicians. Most recently, Adams was published in the Summer 2010 Press Ganey Partners Magazine with her account of OU Physicians journey of service excellence. The article highlighted specific strategies and tactics implemented in the OU Physicians organization which has resulted in organizational performance improvement across multiple pillars.
Adams brings a high level of enthusiasm and energy to her speaking engagements. With her engaging style, Holly will share practical, evidence-based tools and tactics aimed at driving maximum organizational performance in any healthcare setting.
- Saint Louis University
Master of Healthcare Administration
- Bethel College
Bachelor of Science
- Fellow, American College of Healthcare Executives
- Fellow, American College of Medical Practice Executives
- Fellow, National Association of Public Hospitals and Health Systems
- Member, Leadership Oklahoma City Class XXVII